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None (18) · No (175) · Yes (9)

Draft:PEC-REP · PEC-REP · Draft:PEC-WFM · PEC-WFM · Draft:ATC · Draft:PEC-GSM · ATC · Draft:WID · Draft:ContentAdmin · Draft:DES · DES · Draft:PEC-AS · Draft:PEC-ROU · Draft:PEC-Developer · Draft:PEC-REC · Draft:PEC-OU · Draft:PrivateEdition · Draft:GAWFM · PEC-OU · Draft:ReleaseNotes

Other values: ; &single AUTH Blueprints ContentAdmin DC Developer Docker Documentation:PEC-REP Draft:AS Draft:AUTH Draft:AppStudio Draft:BDS Draft:Blueprints Draft:CC-SelfHelp Draft:CSDT Draft:CustomerCare Draft:DC Draft:Developer Draft:Docker Draft:FieldSupport Draft:GAA Draft:GAM Draft:GAMD Draft:GASL Draft:GASN Draft:GDE Draft:GDL Draft:GPR Draft:GPWFM Draft:GVP Draft:GWS Draft:GenesysEngageMulticloud Draft:HCA Draft:IXN Draft:Mixed Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-Agent Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-COB Draft:PEC-Chat Draft:PEC-DC Draft:PEC-Dev Draft:PEC-DevC Draft:PEC-ES Draft:PEC-Email Draft:PEC-GPA Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-PA Draft:PEC-SF Draft:PEC-Super Draft:PEC-VM Draft:PEC-Voice Draft:PEC-test Draft:PEP-DC Draft:POR Draft:ProductSupport Draft:QNA Draft:RN Draft:ROU Draft:SF Draft:STRMS Draft:Sizing Draft:Solution Draft:System Draft:TLM Draft:UCS Draft:UCSales Draft:UDM Draft:Usecases Draft:VM Draft:WFM Draft:WebRTC GAA GAM GAMD GASL GASN GDE GDL GVP GWS GenesysEngageMulticloud IXN Mixed PE-GPR PEC-AD PEC-AS PEC-Admin PEC-Agent PEC-CAB PEC-CDDS PEC-COB PEC-Chat PEC-DC PEC-Developer PEC-ES PEC-Email PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-PA PEC-REC PEC-ROU PEC-Super PEC-VM PEC-Voice PrivateEdition QNA RN ROU ReleaseNotes STRMS Solution System TLM TestSOW UCS UCSales UDM UseCases User:Jdruker User:Jose.druker@genesys.com User:Jumunn User:Marudhu.pandian@genesys.com User:Tgilchri VM WID WebRTC

None (25) · GenesysCloud (20) · GenesysEngage-cloud (16) · GenesysEngage-cloud, PureConnect, GenesysCloud (1) · GenesysEngage-onpremises, PureConnect, GenesysCloud (19) · PureConnect (3) · PureConnect, GenesysCloud (14) · PureConnect, GenesysCloud, GenesysEngage-cloud (104)

No · None · Yes · Other

None (201) · Administrator (1)

Get started with Genesys Predictive Engagement for Genesys Multicloud CX (3) · Get started (3) · An agent's experience in Genesys Cloud CX (2) · An agent's experience in Genesys Multicloud CX (2) · Web chat lifecycle (2) · Action map performance (2) · About the data we track (2)

Other values: ; (New) Task summary: contact center setup A visitor's experience About action maps About actions About analytics About Architect flow actions About attributes About business scenarios and best practices About compliance About content offers About event tracking with tag managers About Events methods About global settings About journey data About journey shaping with sessions and events About modules About outcome predictions and probabilities About segments About tag managers About the tracking snippet About web chats About web messaging Action maps overview Action maps report Action settings Additional information (admin view) Advanced tracking with cookies Agent and contact center statistics An agent's experience in PureConnect api.session.getCustomerCookieId api.session.getData api.session.getId Apply an action map to specific webpages autotrackClick autotrackIdle autotrackInViewport autotrackOfferStateChangesInAdobeAnalytics autotrackScrollDepth autotrackURLChange Availability of analytics data Best practices for segments Billing and usage Bulk Import Campaign attributes Capacity rules Chat-related tags Configure a content offer action map Configure a multi-channel contact center Configure and deploy Genesys Messenger Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure inactivity timeout options Configure voice ringtones (voice) Content offer lifecycle Content offers lifecycle Content offers overview Cookies Create a content offer Create a web chat offer Create a web messaging offer Create an action map Create and manage administrators (in buik) Create and manage agent groups Create and manage agents Create and manage supervisors Create and manage teams Create attributes Create multi-channel agents Custom attributes customAttributes Customer summary (admin view) debug Define an action map's triggers destroy Display icons in the Journey gadget dom - ready Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable voice transfer and routing options (voice) Event click-related tags Event tag examples Examples of segments Examples: Events methods with content offers Examples: Events methods with web chats Exclude URL query parameters Form Tracking API forms:track General Data Protection Regulation (GDPR) Genesys Predictive Engagement overview Genesys Predictive Engagement resources for developers Get started with Genesys Predictive Engagement for PureConnect Get started with Predictive Engagement for Genesys Cloud CX Get started with Predictive Engagement for Genesys Engage on-premises Get started with Predictive Engagement for PureConnect Getting started How throttling works identify Import agents init Initialization methods initialized Integration with Genesys Widgets Interaction channels Journey attributes Journey history data retention period change Journey map icons Live Now load Manage business attributes by transaction Manage group memberships Manage outcomes Manage segments Manage Team Communicator options Map traits to link customer records Maximum entities allowed for an organization Maximum web tracking entries allowed for an organization Messaging-related tags Method reference Migrate from web chat offers to web messaging offers Monitor an Architect flow action's performance Monitor content offers Monitor web chat performance Monitor web messaging performance off on once Operators Outcome limitation change Outcome performance Outcome scores (admin view) Outcomes overview Override global frequency capping settings Page-related tags pageview Predictive Engagement tracking snippet Prepare Architect components Prepare Genesys Cloud CX components Prepare widgets for Genesys Predictive Engagement Prerequisites for Genesys Multicloud CX Deployments Prioritize an action map Product-related tags Provisioning Genesys Multicloud CX Hybrid Integrations record Required Genesys Cloud CX domains Route an action map to an agent queue Salesforce lead creation and campaign attribution Scenario: Engage visitors who scroll to the bottom of a page Scenario: Segment visitors who wait 6 seconds Scenario: Segment visitors who wait too long Searches performed (admin view) Segment performance Segments assigned (admin view) Select a schedule serialize Session information icons Session methods Templates Third-party integrations overview Track a page's canonical URL Track the #hash portion of the URL fragment Tracking methods Types of tracked data Unknown visitors (admin view) Use action maps to trigger an advanced orchestration flow Use Adobe Launch with Genesys Predictive Engagement Use Events methods with web actions Use Google Tag Manager with Genesys Predictive Engagement Use templates to configure agents Utility methods View action maps View audit logs View content offers View outcomes View segments Virtual Queues Visit journey map (admin view) Visitor Activity Visitor attributes Visitor journey attributes Web chat overview Web messaging overview Web tracking Web Tracking API

None (18) · Genesys Multicloud CX (5) · Genesys Cloud CX (5) · PureConnect (3) · Action map performance (2) · About the data we track (2)

Other values: ; (New) Task summary: contact center setup A visitor's experience About action maps About actions About analytics About attributes About business scenarios and best practices About compliance About event tracking with tag managers About Events methods About global settings About journey data About modules About outcome predictions and probabilities About segments About sessions and events About tag managers About the tracking snippet Action map reports Action maps overview Additional information Adobe Launch Advanced tracking with cookies Agent and contact center statistics api.session.getCustomerCookieId api.session.getData api.session.getId Architect flows autotrackClick autotrackIdle autotrackInViewport autotrackScrollDepth autotrackURLChange Availability of analytics data Billing and usage Bulk Import Campaign attributes Capacity rules Chat-related tags Configure a content offer action map Configure a multi-channel contact center Configure an advanced orchestration flow action Configure and deploy Messenger Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure inactivity timeout options Configure voice ringtones Content offers Content offers examples Content offers lifecycle Content offers overview Cookies Create a content offer Create a web chat offer Create an action map Create and manage administrators (In bulk) Create and manage agent groups Create and manage agents Create and manage supervisors Create and manage teams Create attributes Create multi-channel agents Custom attributes customAttributes Customer summary debug Define the triggers destroy Display icons in the Journey gadget DOM - ready Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable voice transfer options (voice) Entities limit Event click-related tags Examples of event tags Exclude URL query parameters Form Tracking API forms:track General Data Protection Regulation Genesys Engage on-premises Genesys Predictive Engagement overview Get started Getting started Google Tag Manager identify Import agents init Initialization methods initialized Integration with Genesys Widgets Interaction channels Journey attributes Journey map icons Live Now load Manage business attributes by transaction Manage group memberships Manage Team Communicator options Map traits Messaging-related tags Method reference Monitor Monitor content offers off on once Operators Outcome performance Outcome scores Outcomes Overview Override global frequency capping Page-related tags pageview Prepare Architect Prepare Genesys Cloud CX Prepare widgets for Genesys Predictive Engagement Prerquisites Product-related tags Provisioning record Required Genesys Cloud CX domains Route to agent queue Salesforce lead creation and campaign attribution Scenario: 6-second timer Scenario: Visitors who scroll Scenario: Visitors who wait Searches performed Segment best practices Segment examples Segment performance Segments assigned Select a schedule serialize Session icons Session methods Set the priority Specify webpages to trigger on Templates Third-party integrations overview Track #hash in URL fragments Track a page's canonical URL Tracking methods Tracking snippet Types of tracked data Unknown visitors Use Events methods with web actions Use templates to configure agents Utility methods View action maps View outcomes View segments Virtual Queues Visit journey map Visitor Activity Visitor attributes Visitor journey attributes Web chat lifecycle Web chats Web chats examples Web messaging Web tracking Web Tracking API Web tracking limits

None (101) · ActionMaps (4) · Analytics (5) · api.session (3) · ArchFlow (7) · Compliance (3) · ContentOffers (6) · Cookies (3) · DevTracking (6) · EventsMethods (4) · FormTrackAPI (1) · FreqCap (2) · initialization methods (3) · Journey (2) · JourneyData (7) · Modules (8) · Outcomes (5) · Segments (7) · Segments, Outcomes, ActionMaps (2) · Sessions (1) · UtilityMethods (4) · WebActions (5) · WebChat (6) · WebMessaging (6) · WebTrackingLimit (1)

None (2) · Agent Setup (30) · Genesys Predictive Engagement (170)

None (9) · AdminGuide (89) · AgentGuide (12) · Event (14) · ManageCC (28) · SDK (48) · Source (2)

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

None (200) · CE37 (1) · SL09 (1)

None (202)