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Article > Dimension : Segments or WebMessaging or None & UseCase: None

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Standalone:
None (1313) · No (3643) · Yes (1277) · {{{Standalone}}} (92)
productshort:
Draft:PEC-REP (1158) · PEC-REP (493) · Draft:PEC-WFM (289) · PEC-WFM (250) · Draft:PEC-GSM (221) · Draft:WID (212) · Draft:ContentAdmin (201) · Draft:DES (152) · Draft:ATC (141) · DES (136) · ATC (127) · Draft:PEC-AS (127) · Draft:PEC-ROU (115) · Draft:PEC-Developer (102) · Draft:PEC-REC (92) · Draft:PEC-OU (87) · Draft:PrivateEdition (86) · Draft:GAWFM (76) · PEC-OU (71) · PrivateEdition (65)
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Platform:
None (2999) · Genesys Multicloud CX (3) · GenesysCloud (145) · GenesysCloud, GenesysEngage-cloud (4) · GenesysEngage-cloud (2706) · GenesysEngage-cloud, GenesysCloud (2) · GenesysEngage-cloud, PureConnect (27) · GenesysEngage-cloud, PureConnect, GenesysCloud (83) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (172) · GenesysEngage-onpremises, GenesysCloud (4) · GenesysEngage-onpremises, PureConnect, GenesysCloud (22) · GenesysEngagecloud (2) · GenesysEngage_cloud (2) · GeneysyEngage_cloud (2) · Private Edition (2) · PrivateEdition (3) · PureConnect (11) · PureConnect, GenesysCloud (10) · PureConnect, GenesysCloud, GenesysEngage-cloud (103) · PureConnect, GenesysEngage-cloud (9) · PureEngage (14)
ComingSoon:
None (3032) · No (3231) · Yes (53)
Role:
None (4766) · Administrator (829) · Administrator, Agent (2) · Administrator, Agent, Developer, Supervisor (2) · Administrator, Agent, Supervisor (9) · Administrator, Developer (36) · Administrator, Developer, Supervisor (4) · Administrator, Reviewer (2) · Administrator, Supervisor (229) · Adminstrator (2) · Agent (79) · Agent, Supervisor (56) · Developer (82) · Staff (8) · Supervisor (212)
DisplayName:
None (415) · Architecture (69) · High availability and disaster recovery (48) · Before you begin (47) · Configuration (35) · Localization (29) · API Commands (27) · API Events (27) · Logging (23) · Getting Started (22) · Get started (21) · Metrics (17) · Deprecation-AllNotices (17) · Ports (14) · Overview (14) · Prerequisites (12) · Deploy (10) · Agent State Details Report (9) · Agent Group Membership Details Report (9) · Agent Login-Logout Details Report (9)
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TocName:
None (2613) · Configuration (43) · Localization (29) · API Commands (27) · API Events (27) · Getting Started (24) · Upgrade, rollback, or uninstall (21) · Overview (15) · Prerequisites (12) · Genesys Multicloud CX (11) · Agent Group Membership Details Report (9) · Activity History (9) · Agent State Details Report (9) · Agent Login-Logout Details Report (9) · Genesys Cloud CX (8) · Agent Details Activity Report (8) · Logging in and out (8) · Callback reports (7) · Outbound Contact reports (7) · PureConnect (7)
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Dimension: (Click arrow to add another value)
Product:
Reporting (1314) · None (723) · Workforce Management (536) · Designer (288) · Widgets (264) · Genesys Predictive Engagement (253) · Internal Content Administration (223) · Genesys Skills Management (221) · Agent Setup (184) · Outbound (CX Contact) (157) · Genesys Recording, Quality Management, and Speech Analytics (143) · Genesys Multicloud CX Private Edition (136) · Routing and Designer (119) · Genesys Predictive Routing (117) · Digital Channels (87) · Gplus Adapter for WFM (76) · Intelligent Workload Distribution (74) · Developer (73) · Agent Workspace (70) · Voice Microservices (67)
Other values:
Manual:
None (525) · Administrator (385) · PDMLibraryGIM (364) · Supervisor (304) · Admin (278) · RPRT (273) · Deployment (256) · Designer (244) · User (203) · Agent (188) · PDMPEGIM-Postgres (184) · PDMCXGIM (171) · SDK (153) · ManageCC (138) · PDNAA (121) · CXContact (118) · CX Insights (110) · GCXIMCPRG (101) · PEGuide (97) · WebAPIs (94)
Other values:
Application:
None (5107) · Designer (250) · Workforce Management (234) · Reporting, Reporting GCXI (206) · Recording (113) · Agent Setup (87) · CX Contact (64) · Platform Administration (42) · Workforce Administration (34) · Callback (28) · Pulse Reporting (28) · IVR Administration (24) · Reporting GCXI (21) · Agent Workspace, Agent Setup (11) · Cloud Data Download Service (8) · Agent Workspace (7) · App Studio (6) · Agent Desktop (5) · Pulse Reporting, Reporting GCXI (4)
Other values:
UseCase: (Click arrow to add another value)
PEPageType:
None (6028) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (15) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (17) · 45d1441f-dc69-4a17-bd47-af5d811ce167 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (44) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (3) · 7a5823f3-05b5-412b-b580-e73e34079c41 (22) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (48) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (54) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (28) · e58addd1-923c-445b-b6f5-f0225a55bd15 (6) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (49)

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