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Article > productshort : PEC-OU or PEC-REP & Platform : GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or GeneysyEngage_cloud or PureConnect, GenesysEngage-cloud or Other

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Standalone:
None (3) · No (212) · Yes (3)
productshort: (Click arrow to add another value)
Platform: (Click arrow to add another value)
ComingSoon:
None (13) · No (205)
Role:
None (47) · Administrator (36) · Administrator, Agent, Developer (1) · Administrator, Agent, Supervisor (1) · Administrator, Developer (1) · Administrator, Supervisor (109) · Supervisor (23)
DisplayName:
Weekly Business Attribute Dashboard (2) · Final Disposition Dashboard (2) · Bot Analytical Dashboard (2) · Agent Details Activity Report (2) · Weekly Self Service Containment Dashboard (2) · Weekly Queue Summary Dashboard (2) · Agent Group Membership Details Report (2) · Agent State Details Report (2) · Weekly Agent Group Utilization Dashboard (2) · Weekly Agent Group Performance Dashboard (2) · Agent Login-Logout Details Report (2)
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TocName:
None (16) · Agent Details Activity Report (2) · Agent State Details Report (2) · Bot Analytical Dashboard (2) · Agent Group Membership Details Report (2) · Final Disposition Dashboard (2) · Agent Login-Logout Details Report (2)
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Dimension:
None (211) · RealTime (7)
Product:
Outbound (CX Contact) (59) · Reporting (159)
Manual:
None (3) · Administrator (3) · CXContact (57) · GVP (4) · PDMLibraryGIM (1) · RPRT (128) · RT (22)
Application:
None (49) · CX Contact (33) · IVR Administration (4) · Pulse Reporting (21) · Pulse Reporting, Reporting GCXI (2) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (1) · Reporting Administration GCXI (1) · Reporting GCXI (10) · Reporting, Reporting GCXI (97)
UseCase:
None (217) · CE01 (1)
PEPageType:
None (218)

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