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Outbound (CX Contact) CX Contact Help

About

Get started

Get started with CX Contact

CX Contact Basics

CX Contact Basics
Campaign Structure and Terminology
CX Contact Channels
Dialing Modes and IVR Modes
Pacing and Optimization
Time Zone Assignment
Role-based Access Controls
Partition-based Access Controls

Campaigns

Campaigns
View Campaign Statistics
Create a Dialing Profile
Create a Campaign Template
Create a Campaign Group
Create an SMS Template
Create an Email Template
Create and Manage Caller ID Sets
Define the Calling Window (Time Constraints)
Apply Treatments
Delivery and Retry Options
Device Escalation
SCXML-based Treatments

Lists

Lists
Contact List Formats, Fields, and Tables
Import, Export, and Manage Contact Lists
Create and Manage User-defined Field Labels
Create and Manage List Rules
Apply Phone Number Filters
Assign Weights to Contact Lists
Create and Manage List Automation Tasks
Create a Data Mapping Schema
Advanced Input - Preprocessing
Import Specification Files
Search for and Manage Contacts

Compliance

Compliance
Compliance Tools
Manage Suppression Lists
Manage Consent Lists

CX Contact Analytics

CX Contact Analytics
Configure a Dashboard
Import / Export a Dashboard and Panels
Configure a Dashboard Row
Create an Analytics Dashboard Panel
Job Record Dashboard
Device Import Detail Report Dashboard
Preloading Record Dashboard
Campaign Group Event Record Dashboard
Call Result Record Dashboard
Contact History Record Dashboard
SMS/EMAIL Record Dashboard
SMS/Email Conversations Dashboard
User Actions Dashboard
Outbound Schedules Dashboard
Filters

Schedules

Schedules
Create / Edit a Schedule

Settings

Settings

Outbound (CX Contact)

Campaigns

From Genesys Documentation

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This topic is part of the manual Outbound (CX Contact) CX Contact Help for version Current of Outbound (CX Contact).

Administrator

Learn how to create and manage campaigns.

Related documentation:

How Outbound works
Get started with CX Contact

What do you want to do?

Create a dialing profile
Create a campaign template
Create a campaign group
Create an SMS template
Create an Email template
Understand key campaign metrics displayed on the campaigns dashboard
Define the calling window (time constraints)
Apply call treatments

Retrieved from "https://all.docs.genesys.com/PEC-OU/Current/CXContact/CampaignsTab (2025-07-21 17:06:20)"

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