• Learn about
    • Genesys Use Cases
    • Shared content
    • Genesys Multicloud CX
  • Login / Create Account
{"label": "Search the docs" , "from": "multicloud" , "product":"PEC-OU" }
  • Sitemap
  • Release notes
  • Get started

Outbound (CX Contact) CX Contact Help

About

Get started

  • Get started with CX Contact

CX Contact Basics

  • CX Contact Basics
  • Campaign Structure and Terminology
  • CX Contact Channels
  • Dialing Modes and IVR Modes
  • Pacing and Optimization
  • Time Zone Assignment
  • Role-based Access Controls
  • Partition-based Access Controls

Campaigns

  • Campaigns
  • View Campaign Statistics
  • Create a Dialing Profile
  • Create a Campaign Template
  • Create a Campaign Group
  • Create an SMS Template
  • Create an Email Template
  • Create and Manage Caller ID Sets
  • Define the Calling Window (Time Constraints)
  • Apply Treatments
  • Delivery and Retry Options
  • Device Escalation
  • SCXML-based Treatments

Lists

  • Lists
  • Contact List Formats, Fields, and Tables
  • Import, Export, and Manage Contact Lists
  • Create and Manage User-defined Field Labels
  • Create and Manage List Rules
  • Apply Phone Number Filters
  • Assign Weights to Contact Lists
  • Create and Manage List Automation Tasks
  • Create a Data Mapping Schema
  • Advanced Input - Preprocessing
  • Import Specification Files
  • Search for and Manage Contacts

Compliance

  • Compliance
  • Compliance Tools
  • Manage Suppression Lists
  • Manage Consent Lists

CX Contact Analytics

  • CX Contact Analytics
  • Configure a Dashboard
  • Import / Export a Dashboard and Panels
  • Configure a Dashboard Row
  • Create an Analytics Dashboard Panel
  • Job Record Dashboard
  • Device Import Detail Report Dashboard
  • Preloading Record Dashboard
  • Campaign Group Event Record Dashboard
  • Call Result Record Dashboard
  • Contact History Record Dashboard
  • SMS/EMAIL Record Dashboard
  • SMS/Email Conversations Dashboard
  • User Actions Dashboard
  • Outbound Schedules Dashboard
  • Filters

Schedules

  • Schedules
  • Create / Edit a Schedule

Settings

  • Settings
  • Outbound (CX Contact)

Campaigns

From Genesys Documentation
Jump to: navigation, search
This topic is part of the manual Outbound (CX Contact) CX Contact Help for version Current of Outbound (CX Contact).


  • Cx-contact.png
  • Administrator

Learn how to create and manage campaigns.

Related documentation:
  • How Outbound works
  • Get started with CX Contact

What do you want to do?

  • Create a dialing profile
  • Create a campaign template
  • Create a campaign group
  • Create an SMS template
  • Create an Email template
  • Understand key campaign metrics displayed on the campaigns dashboard
  • Define the calling window (time constraints)
  • Apply call treatments
Retrieved from "https://all.docs.genesys.com/PEC-OU/Current/CXContact/CampaignsTab (2022-06-26 23:46:29)"
Category:
  • Article
Download a PDF
  • PDF this manual
  • PDF this page
  • Legal
  • General Disclaimer
  • Community
  • My Support
  • Contact Us