Campaigns
From Genesys Documentation
This topic is part of the manual Outbound (CX Contact) CX Contact Help for version Current of Outbound (CX Contact).
Learn how to create and manage campaigns.
Related documentation:
Outbound (CX Contact) CX Contact Help
About
- Campaigns
- View Campaign Statistics
- Create a Dialing Profile
- Create a Campaign Template
- Create a Campaign Group
- Create an SMS Template
- Create an Email Template
- Create and Manage Caller ID Sets
- Define the Calling Window (Time Constraints)
- Apply Treatments
- Delivery and Retry Options
- Device Escalation
- SCXML-based Treatments
- Lists
- Contact List Formats, Fields, and Tables
- Import, Export, and Manage Contact Lists
- Create and Manage User-defined Field Labels
- Create and Manage List Rules
- Apply Phone Number Filters
- Assign Weights to Contact Lists
- Create and Manage List Automation Tasks
- Create a Data Mapping Schema
- Advanced Input - Preprocessing
- Import Specification Files
- Search for and Manage Contacts
- CX Contact Analytics
- Configure a Dashboard
- Import / Export a Dashboard and Panels
- Configure a Dashboard Row
- Create an Analytics Dashboard Panel
- Job Record Dashboard
- Device Import Detail Report Dashboard
- Preloading Record Dashboard
- Campaign Group Event Record Dashboard
- Call Result Record Dashboard
- Contact History Record Dashboard
- SMS/EMAIL Record Dashboard
- SMS/Email Conversations Dashboard
- User Actions Dashboard
- Outbound Schedules Dashboard
- Filters