From Genesys Documentation
CX Contact Channels
Learn how to enable channels.
Related documentation:
With CX Contact, you can communicate with customers via one of three channels:
- Voice - Dialing campaigns that include advanced dialing capabilities.
- SMS - One-way SMS text message campaigns.
- Email - Personalized and dynamic email messaging campaigns.
Enable a Channel
You select the channel for a campaign when you create a new dialing profile:
- On the Dialing Profiles page, click New.
- Select either Voice Profile, SMS Profile, or Email Profile from the corresponding menu.
Create SMS and Email Templates
- To learn how to create an SMS template and message content, go to the Create an SMS Template page.
- To learn how to create an email template and message content, go to the Create an Email Template page.
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