Preloading Record Dashboard

From Genesys Documentation
Jump to: navigation, search
This topic is part of the manual Outbound (CX Contact) CX Contact Help for version Current of Outbound (CX Contact).

Learn about the Preloading Record Dashboard.

The Preloading Record Dashboard Analytics-campaign.png contains data about numbers that were removed from one or more Call Lists.

Preloading records can contain data associated with one or more of the following fields:

Field Type Description
_id keyword The entry ID.
_index keyword The Index name.
_type keyword The Index type.
blockingRuleId keyword The ID of the blocking rule.
partition keyword The partition name.
@timestamp date The timestamp (default timezone from settings) indicating when the Elasticsearch index was submitted for the event. Please note that this is not the time when the actual event occurred.
blockingRuleName keyword The name of the CME object that stores the blocking rule. For example, the name of the suppression list (TA), Compliance Rule (Script).
blockingRuleSubType keyword The sub-type of the blocking rule. For example, Mandatory Suppression List, Optional Suppression List, Custom Rule, Attempt Rule, Location Rule, Contact Times, Contact Dates.
blockingRuleType keyword The type of blocking rule. For example, Suppression List, Device Filter, Compliance Rule.
campaignGroupName keyword The Campaign group name.
campaignID keyword The Campaign database ID.
campaignName keyword The Campaign name.
campaignTemplateID keyword The Campaign template database ID.
campaignTemplateName keyword The Campaign template.
ccid keyword The Contact center ID.
chain_id integer The Contact ID in the database table.
chain_n integer The device number in the contact/chain.
clientID integer The Client ID in the specification file that is shown in the Input file.
contact_info keyword The contact's phone number.
contact_info_type keyword The ContactType common library enum (GctiContactType) that is based on the cd_device_index.
customFields keyword N/A
deviceAreaCode integer The area code for the phone number.
deviceCountryCode integer The country code for the phone number.
deviceIndex short The device index.
deviceMask integer An integer number that contains the bit mask.
deviceStateCode integer The state code for the phone number.
deviceTimezone integer The timezone for the detected device.
disposition keyword The reason for suppressing the device. For example, device mask, name of suppression list, name of location rule, and so on.
groupID keyword The Agent group database ID.
groupName keyword The Agent group name.
id Keyword The Elasticsearch index ID.
listid integer The Calling list database ID.
listName keyword The Calling list name.
postalCode integer The postal code read from the Input file.
reason keyword A description of why the device was suppressed.
recordID integer The record ID in the Calling List database table.
recordStatus keyword The location of the record in the State machine (enum is GctiRecordType). The default is Ready.
recordType keyword The type of chain (enum is GctiRecordType).
tiimestamp_iso8601 integer The ISO index timestamp format.

Related Topics