Role-based Access Controls
From Genesys Documentation
This topic is part of the manual Outbound (CX Contact) CX Contact Help for version Current of Outbound (CX Contact).
Learn about Role-based Access Controls.
Related documentation:
CX Contact Roles
Users logging into the CX Contact UI should have a set of Configuration Server permissions and a set of CX Contact privileges. Both sets are typically assigned using Access Groups.
CX Contact defines several pre-created Access Groups, each associated with a related CX Contact Role.
The following 5 roles are assigned to one or more access groups and each role is assigned one or more privilege (see the tables below). You can also create your own Access Groups and/or your own CX Contact Roles.
Important
User logging into CX Contact UI must have at least a "read" Configuration Server permission for the user logging in.
CX Contact RBAC privileges and Config Server permissions are two unrelated entities. RBAC defines privileges (actions) that are enabled for specific CX Contact object types (for example. Read for Contact Lists or Execute for Campaign Groups. RBAC privileges do not have per- Config Object (for example, Contact Lists-1) granularity, they only define privileges per object type.
Roles created by the CX Contact provisioning service can be associated with Access Groups with the same names. By default, such Access Groups do not have Config Server permissions, and should be assigned to users associated with Access Groups that control Config Server object permissions.
| CX Contact Role Name | Assigned to Access Group(s) |
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| CXContact Administrators |
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| CXContact Analytics |
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| CXContact Data |
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| CXContact Supervisors |
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| CXContact Users |
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Detailed Privileges per Role
- Allowed (option is present with value "1" in the Annex of the Role object)
- Denied (options is not present in the Annex of the Role object)
| Privilege | Comment | CX Contact Administrators | CX Contact Supervisors | CX Contact Users | CX Contact Analytics | CX Contact Data |
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| CXContact.SessionProfiles.canCreate | 
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| CXContact.SessionProfiles.canRead |
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| CXContact.SessionProfiles.canUpdate |
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| CXContact.SessionProfiles.canDelete |
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| CXContact.DialingProfiles.canCreate |
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| CXContact.DialingProfiles.canRead |
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| CXContact.DialingProfiles.canUpdate |
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| CXContact.DialingProfiles.canDelete |
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| CXContact.CampaignTemplates.canCreate |
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| CXContact.CampaignTemplates.canRead |
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| CXContact.CampaignTemplates.canUpdate |
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| CXContact.CampaignTemplates.canDelete |
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| CXContact.CampaignGroups.canCreate |
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| CXContact.CampaignGroups.canRead |
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| CXContact.CampaignGroups.canUpdate |
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| CXContact.CampaignGroups.canDelete |
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| CXContact.CampaignGroups.canExecute | Start/Stop/Pause |
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| CXContact.ContactLists.canCreate |
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| CXContact.ContactLists.canRead |
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| CXContact.ContactLists.canUpdate | Includes INSERT, UPDATE, DELETE to List DB Table |
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| CXContact.ContactLists.canDelete |
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| CXContact.ContactLists.Search.canExecute | Search for entries in the Contact list. |
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| CXContact.SuppressionLists.canCreate |
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| CXContact.SuppressionLists.canRead |
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| CXContact.SuppressionLists.canUpdate | Includes INSERT, UPDATE, DELETE to List DB Table |
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| CXContact.SuppressionLists.canDelete |
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| CXContact.SuppressionLists.Search.canExecute | Search for entries in the Suppression list. |
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| CXContact.SelectionRules.canCreate |
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| CXContact.SelectionRules.canRead |
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| CXContact.SelectionRules.canUpdate |
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| CXContact.SelectionRules.canDelete |
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| CXContact.UploadRules.canCreate |
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| CXContact.UploadRules.canRead |
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| CXContact.UploadRules.canUpdate |
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| CXContact.UploadRules.canDelete |
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| CXContact.FilteringRules.canCreate |
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| CXContact.FilteringRules.canRead |
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| CXContact.FilteringRules.canUpdate |
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| CXContact.FilteringRules.canDelete |
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| CXContact.AutomationJobs.canCreate |
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| CXContact.AutomationJobs.canRead |
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| CXContact.AutomationJobs.canUpdate |
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| CXContact.AutomationJobs.canDelete |
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| CXContact.AutomationJobs.canExecute | Manual execution via Run now. |
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| CXContact.SpecificationFiles.canCreate |
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| CXContact.SpecificationFiles.canRead |
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| CXContact.SpecificationFiles.canUpdate |
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| CXContact.SpecificationFiles.canDelete |
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| CXContact.DataMappings.canCreate |
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| CXContact.DataMappings.canRead |
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| CXContact.DataMappings.canUpdate |
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| CXContact.DataMappings.canDelete |
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| CXContact.Labels.canCreate |
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| CXContact.Labels.canRead |
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| CXContact.Labels.canUpdate |
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| CXContact.Labels.canDelete |
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| CXContact.Compliance.AttemptRules.canCreate |
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| CXContact.Compliance.AttemptRules.canRead |
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| CXContact.Compliance.AttemptRules.canDelete |
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| CXContact.Compliance.AttemptRules.canUpdate |
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| CXContact.Compliance.ConsentLists.canCreate |
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| CXContact.Compliance.ConsentLists.canRead |
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| CXContact.Compliance.ConsentLists.canUpdate |
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| CXContact.Compliance.ConsentLists.canDelete |
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| CXContact.Compliance.ConsentLists.Search.canExecute |
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| CXContact.Compliance.CustomTZMap.canCreate |
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| CXContact.Compliance.CustomTZMapcanRead |
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| CXContact.Compliance.CustomTZMapcanUpdate |
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| CXContact.Compliance.CustomTZMap.canDelete |
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| CXContact.Compliance.ExternalValidationRules.canCreate |
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| CXContact.Compliance.ExternalValidationRules.canRead |
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| CXContact.Compliance.ExternalValidationRules.canUpdate |
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| CXContact.Compliance.ExternalValidationRules.canDelete |
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| CXContact.Compliance.LocationRules.canCreate |
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| CXContact.Compliance.LocationRules.canRead |
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| CXContact.Compliance.LocationRules.canUpdate |
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| CXContact.Compliance.LocationRules.canDelete |
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| CXContact.Compliance.ContactTimes.canCreate |
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| CXContact.Compliance.ContactTimes.canRead |
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| CXContact.Compliance.ContactTimes.canUpdate |
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| CXContact.Compliance.ContactTimes.canDelete |
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| CXContact.Compliance.ContactDates.canCreate |
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| CXContact.Compliance.ContactDates.canRead |
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| CXContact.Compliance.ContactDates.canUpdate |
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| CXContact.Compliance.ContactDates.canDelete |
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| CXContact.Compliance.CustomRules.canCreate |
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| CXContact.Compliance.CustomRules.canRead |
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| CXContact.Compliance.CustomRules.canUpdate |
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| CXContact.Compliance.CustomRules.canDelete |
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| CXContact.Analytics.canCreate |
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| CXContact.Analytics.canRead |
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| CXContact.Analytics.canUpdate |
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| CXContact.Analytics.canDelete |
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| CXContact.Settings.canCreate |
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| CXContact.Settings.canRead |
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| CXContact.Settings.canUpdate |
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| CXContact.Settings.canDelete |
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| CXContact.Schedules.canCreate |
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| CXContact.Schedules.canRead |
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| CXContact.Schedules.canUpdate |
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| CXContact.Schedules.canDelete |
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| CXContact.Schedules.canExecute | Reserved for future use. |
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| CXContact.CallerIDSets.canRead |
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| CXContact.CallerIDSets.canUpdate |
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| CXContact.CallerIDSets.canDelete |
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| CXContact.CallerIDSets.canExecute |
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