Role-based Access Controls

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This topic is part of the manual Outbound (CX Contact) CX Contact Help for version Current of Outbound (CX Contact).

Learn about Role-based Access Controls.

CX Contact Roles

Users logging into the CX Contact UI should have a set of Configuration Server permissions and a set of CX Contact privileges. Both sets are typically assigned using Access Groups.

CX Contact defines several pre-created Access Groups, each associated with a related CX Contact Role.

The following 5 roles are assigned to one or more access groups and each role is assigned one or more privilege (see the tables below). You can also create your own Access Groups and/or your own CX Contact Roles.

Important
User logging into CX Contact UI must have at least a "read" Configuration Server permission for the user logging in.

CX Contact RBAC privileges and Config Server permissions are two unrelated entities. RBAC defines privileges (actions) that are enabled for specific CX Contact object types (for example. Read for Contact Lists or Execute for Campaign Groups. RBAC privileges do not have per- Config Object (for example, Contact Lists-1) granularity, they only define privileges per object type.

Roles created by the CX Contact provisioning service can be associated with Access Groups with the same names. By default, such Access Groups do not have Config Server permissions, and should be assigned to users associated with Access Groups that control Config Server object permissions.


CX Contact Role Name Assigned to Access Group(s)
CXContact Administrators
  • CXContact Administrators
  • Super Administrators
  • Administrators
  • Provisioning
  • MACD Administrators
  • <Tenant name> Administrators
CXContact Analytics
  • CXContact Analytics
CXContact Data
  • CXContact Data
CXContact Supervisors
  • CXContact Supervisors
  • <Tenant name> Supervisors
CXContact Users
  • CXContact Users
  • Read Only

Detailed Privileges per Role

  • Allowedroleprivelege.png - Allowed (option is present with value "1" in the Annex of the Role object)
  • Deniedroleprivelege.png - Denied (options is not present in the Annex of the Role object)
Privilege Comment CX Contact Administrators CX Contact Supervisors CX Contact Users CX Contact Analytics CX Contact Data
CXContact.SessionProfiles.canCreate Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.SessionProfiles.canRead Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.SessionProfiles.canUpdate Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.SessionProfiles.canDelete Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.DialingProfiles.canCreate Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.DialingProfiles.canRead Allowedroleprivelege.png Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.DialingProfiles.canUpdate Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.DialingProfiles.canDelete Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.CampaignTemplates.canCreate Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.CampaignTemplates.canRead Allowedroleprivelege.png Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.CampaignTemplates.canUpdate Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.CampaignTemplates.canDelete Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.CampaignGroups.canCreate Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.CampaignGroups.canRead Allowedroleprivelege.png Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.CampaignGroups.canUpdate Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.CampaignGroups.canDelete Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.CampaignGroups.canExecute Start/Stop/Pause Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.ContactLists.canCreate Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Allowedroleprivelege.png
CXContact.ContactLists.canRead Allowedroleprivelege.png Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Allowedroleprivelege.png
CXContact.ContactLists.canUpdate Includes INSERT, UPDATE, DELETE to List DB Table Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Allowedroleprivelege.png
CXContact.ContactLists.canDelete Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Allowedroleprivelege.png
CXContact.ContactLists.Search.canExecute Search for entries in the Contact list. Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Allowedroleprivelege.png
CXContact.SuppressionLists.canCreate Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Allowedroleprivelege.png
CXContact.SuppressionLists.canRead Allowedroleprivelege.png Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Allowedroleprivelege.png
CXContact.SuppressionLists.canUpdate Includes INSERT, UPDATE, DELETE to List DB Table Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Allowedroleprivelege.png
CXContact.SuppressionLists.canDelete Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Allowedroleprivelege.png
CXContact.SuppressionLists.Search.canExecute Search for entries in the Suppression list. Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Allowedroleprivelege.png
CXContact.SelectionRules.canCreate Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Allowedroleprivelege.png
CXContact.SelectionRules.canRead Allowedroleprivelege.png Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Allowedroleprivelege.png
CXContact.SelectionRules.canUpdate Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Allowedroleprivelege.png
CXContact.SelectionRules.canDelete Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Allowedroleprivelege.png
CXContact.UploadRules.canCreate Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Allowedroleprivelege.png
CXContact.UploadRules.canRead Allowedroleprivelege.png Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Allowedroleprivelege.png
CXContact.UploadRules.canUpdate Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Allowedroleprivelege.png
CXContact.UploadRules.canDelete Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Allowedroleprivelege.png
CXContact.FilteringRules.canCreate Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Allowedroleprivelege.png
CXContact.FilteringRules.canRead Allowedroleprivelege.png Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Allowedroleprivelege.png
CXContact.FilteringRules.canUpdate Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Allowedroleprivelege.png
CXContact.FilteringRules.canDelete Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Allowedroleprivelege.png
CXContact.AutomationJobs.canCreate Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Allowedroleprivelege.png
CXContact.AutomationJobs.canRead Allowedroleprivelege.png Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Allowedroleprivelege.png
CXContact.AutomationJobs.canUpdate Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Allowedroleprivelege.png
CXContact.AutomationJobs.canDelete Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Allowedroleprivelege.png
CXContact.AutomationJobs.canExecute Manual execution via Run now. Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Allowedroleprivelege.png
CXContact.SpecificationFiles.canCreate Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Allowedroleprivelege.png
CXContact.SpecificationFiles.canRead Allowedroleprivelege.png Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Allowedroleprivelege.png
CXContact.SpecificationFiles.canUpdate Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Allowedroleprivelege.png
CXContact.SpecificationFiles.canDelete Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Allowedroleprivelege.png
CXContact.DataMappings.canCreate Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Allowedroleprivelege.png
CXContact.DataMappings.canRead Allowedroleprivelege.png Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Allowedroleprivelege.png
CXContact.DataMappings.canUpdate Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Allowedroleprivelege.png
CXContact.DataMappings.canDelete Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Allowedroleprivelege.png
CXContact.Labels.canCreate Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Allowedroleprivelege.png
CXContact.Labels.canRead Allowedroleprivelege.png Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Allowedroleprivelege.png
CXContact.Labels.canUpdate Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Allowedroleprivelege.png
CXContact.Labels.canDelete Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Allowedroleprivelege.png
CXContact.Compliance.AttemptRules.canCreate Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.Compliance.AttemptRules.canRead Allowedroleprivelege.png Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.Compliance.AttemptRules.canDelete Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.Compliance.AttemptRules.canUpdate Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.Compliance.ConsentLists.canCreate Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.Compliance.ConsentLists.canRead Allowedroleprivelege.png Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.Compliance.ConsentLists.canUpdate Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.Compliance.ConsentLists.canDelete Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.Compliance.ConsentLists.Search.canExecute Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Allowedroleprivelege.png
CXContact.Compliance.CustomTZMap.canCreate Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.Compliance.CustomTZMapcanRead Allowedroleprivelege.png Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.Compliance.CustomTZMapcanUpdate Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.Compliance.CustomTZMap.canDelete Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.Compliance.ExternalValidationRules.canCreate Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.Compliance.ExternalValidationRules.canRead Allowedroleprivelege.png Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.Compliance.ExternalValidationRules.canUpdate Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.Compliance.ExternalValidationRules.canDelete Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.Compliance.LocationRules.canCreate Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.Compliance.LocationRules.canRead Allowedroleprivelege.png Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.Compliance.LocationRules.canUpdate Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.Compliance.LocationRules.canDelete Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.Compliance.ContactTimes.canCreate Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.Compliance.ContactTimes.canRead Allowedroleprivelege.png Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.Compliance.ContactTimes.canUpdate Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.Compliance.ContactTimes.canDelete Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.Compliance.ContactDates.canCreate Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.Compliance.ContactDates.canRead Allowedroleprivelege.png Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.Compliance.ContactDates.canUpdate Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.Compliance.ContactDates.canDelete Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.Compliance.CustomRules.canCreate Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.Compliance.CustomRules.canRead Allowedroleprivelege.png Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.Compliance.CustomRules.canUpdate Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.Compliance.CustomRules.canDelete Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.Analytics.canCreate Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png
CXContact.Analytics.canRead Allowedroleprivelege.png Allowedroleprivelege.png Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png
CXContact.Analytics.canUpdate Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png
CXContact.Analytics.canDelete Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png
CXContact.Settings.canCreate Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.Settings.canRead Allowedroleprivelege.png Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.Settings.canUpdate Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.Settings.canDelete Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.Schedules.canCreate Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.Schedules.canRead Allowedroleprivelege.png Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.Schedules.canUpdate Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.Schedules.canDelete Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.Schedules.canExecute Reserved for future use. Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.CallerIDSets.canRead Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.CallerIDSets.canUpdate Allowedroleprivelege.png Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.CallerIDSets.canDelete Allowedroleprivelege.png Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
CXContact.CallerIDSets.canExecute Allowedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png Deniedroleprivelege.png
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