Outbound Schedules Dashboard
From Genesys Documentation
This topic is part of the manual Outbound (CX Contact) CX Contact Help for version Current of Outbound (CX Contact).
Learn more about the Outbound Schedules Dashboard.
The Outbound Schedules Dashboard contains data about a Schedule's status and its results.
Schedule records can contain data associated with one or more of the following fields. For details refer to Schedules:
|@timestamp||date||The timestamp (default timezone from settings) indicating when the Elasticsearch index was submitted for the event. Please note that this is not the time when the actual event occurred.|
|_id||keyword||The entry ID.|
|_index||keyword||The index name.|
|_type||keyword||The index type.|
|campaignGroupDBID||keyword||The Campaign group DBID.|
|campaignGroupName||keyword||The Campaign group name.|
|campaignName||keyword||The Campaign name.|
|campaignTemplateName||keyword||The campaign template name.|
|command||keyword||The command that should be executed for the specific Campaign group when the selected action is CommandExecuted (for example, Load, Start, Stop, Unload, or Set dial mode).|
|commandID||keyword||The internal identifier for the command.|
|commandType||keyword||The type of execution line the command belongs to (that is, Sequential/Instant).|
|dialingMode||keyword||The dialing mode.|
|errorMessage||keyword||Contains a relevant error message (as displayed in the UI or as returned in the API response) when the request execution is not successful.|
|groupName||keyword||The group name.|
|id||keyword||The index ID.|
|id.keyword||keyword||The index ID.|
|optimizationParameter||keyword||The Optimization goal when the dialing mode is Predictive (for example, Busy Factor 80%).|
|optimizationType||keyword||The OCS optimization method when the dialing mode is Predictive (for example, Busy Factor).|
|partition||keyword||The partition name.|
|recurrenceType||keyword||Indicates how often the schedule reoccurs (for example, Daily, Weekly, Monthly, or Once).|
|scheduleAction||keyword||The action that should be executed for the specific schedule (for example, Triggered, Activated, Deactivated, or CommandExecuted).|
|scheduleName||keyword||The schedule name.|
|successful||boolean||Indicates true or false. True if the action is completed successfully and false if the action is not completed successfully.|
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