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Article > Dimension : DevTracking or Journey or bots or None & UseCase: None

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Standalone:
None (1311) · No (3646) · Yes (1277) · {{{Standalone}}} (92)
productshort:
Draft:PEC-REP (1158) · PEC-REP (493) · Draft:PEC-WFM (289) · PEC-WFM (250) · Draft:PEC-GSM (221) · Draft:WID (212) · Draft:ContentAdmin (201) · Draft:DES (155) · DES (138) · Draft:ATC (134) · Draft:PEC-AS (129) · ATC (120) · Draft:PEC-ROU (115) · Draft:PEC-Developer (103) · Draft:PEC-REC (92) · Draft:PEC-OU (87) · Draft:PrivateEdition (86) · Draft:GAWFM (76) · PEC-OU (71) · PrivateEdition (65)
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Platform:
None (3001) · Genesys Multicloud CX (3) · GenesysCloud (133) · GenesysCloud, GenesysEngage-cloud (4) · GenesysEngage-cloud (2718) · GenesysEngage-cloud, GenesysCloud (2) · GenesysEngage-cloud, PureConnect (27) · GenesysEngage-cloud, PureConnect, GenesysCloud (83) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (173) · GenesysEngage-onpremises, GenesysCloud (4) · GenesysEngage-onpremises, PureConnect, GenesysCloud (20) · GenesysEngagecloud (2) · GenesysEngage_cloud (2) · GeneysyEngage_cloud (2) · Private Edition (2) · PrivateEdition (3) · PureConnect (11) · PureConnect, GenesysCloud (8) · PureConnect, GenesysCloud, GenesysEngage-cloud (105) · PureConnect, GenesysEngage-cloud (9) · PureEngage (14)
ComingSoon:
None (3034) · No (3230) · Yes (53)
Role:
None (4760) · Administrator (836) · Administrator, Agent (2) · Administrator, Agent, Developer, Supervisor (2) · Administrator, Agent, Supervisor (9) · Administrator, Developer (36) · Administrator, Developer, Supervisor (4) · Administrator, Reviewer (2) · Administrator, Supervisor (229) · Adminstrator (2) · Agent (79) · Agent, Supervisor (56) · Developer (82) · Staff (8) · Supervisor (212)
DisplayName:
None (415) · Architecture (69) · High availability and disaster recovery (48) · Before you begin (47) · Configuration (35) · Localization (29) · API Events (27) · API Commands (27) · Logging (23) · Getting Started (22) · Get started (21) · Deprecation-AllNotices (17) · Metrics (17) · Overview (14) · Ports (14) · Prerequisites (12) · Deploy (10) · Agent Login-Logout Details Report (9) · Agent State Details Report (9) · Agent Group Membership Details Report (9)
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TocName:
None (2605) · Configuration (43) · Localization (29) · API Commands (27) · API Events (27) · Getting Started (24) · Upgrade, rollback, or uninstall (21) · Overview (15) · Prerequisites (12) · Genesys Multicloud CX (11) · Agent Login-Logout Details Report (9) · Agent Group Membership Details Report (9) · Activity History (9) · Agent State Details Report (9) · Agent Details Activity Report (8) · Genesys Cloud CX (8) · Logging in and out (8) · Outbound Contact reports (7) · Callback reports (7) · PureConnect (7)
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Product:
Reporting (1314) · None (723) · Workforce Management (536) · Designer (293) · Widgets (264) · Genesys Predictive Engagement (239) · Internal Content Administration (223) · Genesys Skills Management (221) · Agent Setup (188) · Outbound (CX Contact) (157) · Genesys Recording, Quality Management, and Speech Analytics (143) · Genesys Multicloud CX Private Edition (136) · Routing and Designer (119) · Genesys Predictive Routing (117) · Digital Channels (87) · Intelligent Workload Distribution (78) · Gplus Adapter for WFM (76) · Developer (75) · Agent Workspace (70) · Voice Microservices (67)
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Manual:
None (527) · Administrator (389) · PDMLibraryGIM (364) · Supervisor (304) · Admin (278) · RPRT (273) · Deployment (256) · Designer (249) · User (203) · Agent (188) · PDMPEGIM-Postgres (184) · PDMCXGIM (171) · SDK (165) · ManageCC (142) · PDNAA (121) · CXContact (118) · CX Insights (110) · GCXIMCPRG (101) · PEGuide (97) · WebAPIs (94)
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Application:
None (5103) · Designer (255) · Workforce Management (234) · Reporting, Reporting GCXI (206) · Recording (113) · Agent Setup (87) · CX Contact (64) · Platform Administration (42) · Workforce Administration (34) · Callback (28) · Pulse Reporting (28) · IVR Administration (24) · Reporting GCXI (21) · Agent Workspace, Agent Setup (11) · Cloud Data Download Service (8) · Agent Workspace (7) · App Studio (6) · Agent Desktop (5) · Pulse Reporting, Reporting GCXI (4)
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PEPageType:
None (6029) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (15) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (17) · 45d1441f-dc69-4a17-bd47-af5d811ce167 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (44) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (3) · 7a5823f3-05b5-412b-b580-e73e34079c41 (22) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (48) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (54) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (28) · e58addd1-923c-445b-b6f5-f0225a55bd15 (6) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (49)

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