Drilldown: Article

None (1283) · No (3204) · Yes (1263) · {{{Standalone}}} (134)

Draft:PEC-REP (1162) · PEC-REP (500) · Draft:PEC-WFM (284) · PEC-WFM (246) · Draft:PEC-GSM (221) · Draft:WID (193) · Draft:DES (141) · DES (132) · Draft:ContentAdmin (129) · Draft:PEC-AS (127) · Draft:PEC-ROU (115) · Draft:PEC-Developer (103) · Draft:PEC-REC (93) · Draft:PEC-OU (87) · Draft:PrivateEdition (85) · PEC-OU (70) · Draft:ReleaseNotes (69) · ATC (65) · ReleaseNotes (65)

Other values: ; AUTH Blueprints ContentAdmin DC Developer Docker Documentation:PEC-REP Draft:AppStudio Draft:AS Draft:ATC Draft:AUTH Draft:BDS Draft:Blueprints Draft:CC-SelfHelp Draft:CSDT Draft:CustomerCare Draft:DC Draft:Developer Draft:Docker Draft:FieldSupport Draft:GAA Draft:GAM Draft:GAMD Draft:GASL Draft:GASN Draft:GAWFM Draft:GDE Draft:GDL Draft:GenesysEngageMulticloud Draft:GPR Draft:GPWFM Draft:GVP Draft:GWS Draft:HCA Draft:IXN Draft:Mixed Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-Agent Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-Chat Draft:PEC-COB Draft:PEC-DC Draft:PEC-Dev Draft:PEC-DevC Draft:PEC-Email Draft:PEC-ES Draft:PEC-GPA Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-PA Draft:PEC-SF Draft:PEC-Super Draft:PEC-VM Draft:PEC-Voice Draft:PEP-DC Draft:POR Draft:ProductSupport Draft:QNA Draft:RN Draft:ROU Draft:SF Draft:Sizing Draft:Solution Draft:STRMS Draft:System Draft:TLM Draft:UCS Draft:UCSales Draft:UDM Draft:UseCases Draft:VM Draft:WebRTC Draft:WFM GAA GAM GAMD GASL GASN GDE GDL GenesysEngageMulticloud GVP GWS IXN Mixed PE-GPR PEC-AD PEC-Admin PEC-Agent PEC-AS PEC-CAB PEC-CDDS PEC-Chat PEC-COB PEC-DC PEC-Developer PEC-Email PEC-ES PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-PA PEC-REC PEC-ROU PEC-Super PEC-VM PEC-Voice PrivateEdition QNA RN ROU Solution STRMS System TestSOW TLM UCS UCSales UDM UseCases User:Jdruker User:Jose.druker@genesys.com User:Jumunn User:Marudhu.pandian@genesys.com User:Tgilchri VM WebRTC WID

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (2994) · No (2864) · Yes (19)

None (4378) · Administrator (799) · Administrator, Agent (4) · Administrator, Agent, Developer (2) · Administrator, Agent, Developer, Supervisor (2) · Administrator, Agent, Supervisor (15) · Administrator, Developer (24) · Administrator, Developer, Supervisor (4) · Administrator, Reviewer (2) · Administrator, Supervisor (231) · Adminstrator (2) · Agent (79) · Agent, Supervisor (52) · Developer (68) · Staff (8) · Supervisor (209)

None (415) · Architecture (69) · High availability and disaster recovery (48) · Before you begin (47) · Configuration (35) · Localization (29) · API Events (27) · API Commands (27) · Logging (23) · Getting Started (22) · Deprecation-AllNotices (17) · Metrics (16) · Get started (15) · Ports (14) · Prerequisites (12) · Overview (10) · Deploy (10) · Agent Login-Logout Details Report (9) · Agent Group Membership Details Report (9) · Agent State Details Report (9)

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None (2587) · Configuration (43) · Localization (29) · API Commands (27) · API Events (27) · Getting Started (24) · Upgrade, rollback, or uninstall (21) · Prerequisites (12) · Genesys Multicloud CX (11) · Overview (10) · Agent State Details Report (9) · Activity History (9) · Agent Login-Logout Details Report (9) · Agent Group Membership Details Report (9) · Logging in and out (8) · Agent Details Activity Report (8) · Outbound Contact reports (7) · Callback reports (7)

Other values:

None (5741) · RealTime (14) · Journey (13) · sr (12) · bots (6) · Metrics (6) · CallbackClickToCall (6) · FreqCap (4) · UserComms (4) · ContentOffers (4) · deploydigital (4) · GPRAnalysis (4) · Modules (4)

Other values: ; AgentDesktopHelm Analytics AuthenticationHelm CallbackHelm CX ContactHelm DesignerHelm Digital ChannelsHelm email, digital EmailHelm EventStreamHelm GCXIHelm Genesys PulseHelm GIMHelm GPRDataUpload GVPHelm GWSHelm Intelligent Workload DistributionHelm InteractionServerHelm IWD Data MartHelm OSHelp Outcomes ReportingAnalyticsHelm Segments TelemetryHelm UCSHelm VoiceHelm VoiceMicroservicesHelm WebChat WebRTCHelm

Reporting (1325) · None (738) · Workforce Management (529) · Designer (274) · Widgets (228) · Genesys Skills Management (221) · Agent Setup (184) · Outbound (CX Contact) (156) · Genesys Recording, Quality Management, and Speech Analytics (145) · Internal Content Administration (144) · Genesys Multicloud CX Private Edition (134) · Routing and Designer (119) · Genesys Predictive Engagement (118) · Genesys Predictive Routing (100) · Digital Channels (87) · Intelligent Workload Distribution (79) · Developer (75) · Voice Microservices (67) · Agent Workspace (64) · Gplus Adapter for Microsoft Dynamics 365 (64)

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None (553) · Administrator (400) · PDMLibraryGIM (364) · Supervisor (300) · RPRT (273) · Admin (234) · Designer (233) · PDMPEGIM-Postgres (184) · Agent (183) · PDMCXGIM (171) · Deployment (153) · User (149) · ManageCC (138) · SDK (132) · PDNAA (121) · CXContact (114) · CX Insights (110) · GCXIMCPRG (101) · PEGuide (95) · WebAPIs (94)

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None (4657) · Designer (247) · Workforce Management (217) · Reporting, Reporting GCXI (206) · Recording (115) · Agent Setup (82) · CX Contact (66) · Pulse Reporting (42) · Platform Administration (40) · Workforce Administration (40) · Callback (34) · IVR Administration (26) · Reporting GCXI (21) · Agent Workspace, Agent Setup (11) · Cloud Data Download Service (8) · Agent Workspace (6) · Agent Desktop (5) · Agent Workspace, Agent Setup, Designer (4) · Agent Setup, Designer, Platform Administration (4) · Pulse Reporting, Reporting GCXI (4)

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None (5849) · BO02 (3) · BO02, BO03 (2) · CE01 (6) · CE01, CE02, CE03 (2) · CE06 (1) · CE09,CE10 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · ce18, ce31 (2) · CE27 (2) · CE31, CE41, EE31 (2) · EE01, EE02, EE03, EE10-A, EE28 (2)

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