Drilldown: Article

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Article > ComingSoon: No & Role : Administrator or None & Dimension: None

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Standalone:
None (78) · No (2318) · Yes (118)
productshort:
Draft:PEC-WFM (144) · Draft:ContentAdmin (130) · Draft:DES (128) · DES (123) · PEC-WFM (115) · Draft:PEC-REC (88) · Draft:ATC (84) · Draft:PEC-AS (80) · ATC (73) · Draft:PrivateEdition (73) · Draft:PEC-OU (67) · Draft:PEC-GSM (59) · PEC-OU (58) · PEC-AS (55) · PrivateEdition (52) · Draft:PEC-REP (50) · PE-GPR (49) · PEC-REC (49) · Draft:PE-GPR (44) · PEC-REP (37)
Other values:
Platform:
None (869) · Genesys Multicloud CX (3) · GenesysCloud (114) · GenesysCloud, GenesysEngage-cloud (2) · GenesysEngage-cloud (1223) · GenesysEngage-cloud, GenesysCloud (2) · GenesysEngage-cloud, PureConnect (23) · GenesysEngage-cloud, PureConnect, GenesysCloud (41) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (85) · GenesysEngage-onpremises, GenesysCloud (4) · GenesysEngage-onpremises, PureConnect, GenesysCloud (20) · GeneysyEngage_cloud (2) · Private Edition (2) · PureConnect (8) · PureConnect, GenesysCloud (8) · PureConnect, GenesysCloud, GenesysEngage-cloud (85) · PureConnect, GenesysEngage-cloud (9) · PureEngage (13)
ComingSoon: (Click arrow to add another value)
Role: (Click arrow to add another value)
DisplayName:
Logging (23) · None (16) · Metrics (16) · Get started (15) · Getting started (14) · Overview (10) · Interdependencies (8) · Architecture (7) · New in this Release (7) · Prerequisites (7) · Logging in and out (6) · Get started with Genesys Predictive Engagement for Genesys Multicloud CX (6) · Activity History (5) · Reports (5)
Other values:
TocName:
None (502) · Upgrade, rollback, or uninstall (21) · Getting started (16) · Genesys Cloud CX (10) · Genesys Multicloud CX (10) · Configuration (10) · Prerequisites (9) · Overview (8) · Activity History (7) · PureConnect (7) · Logging in and out (6) · New in this Release (6) · Service Client API (5)
Other values:
Dimension: (Click arrow to add another value)
Product:
Workforce Management (259) · Designer (250) · Genesys Predictive Engagement (154) · Internal Content Administration (152) · Genesys Recording, Quality Management, and Speech Analytics (136) · Agent Setup (135) · None (131) · Outbound (CX Contact) (125) · Genesys Multicloud CX Private Edition (110) · Genesys Predictive Routing (91) · Reporting (87) · Genesys Skills Management (59) · Gplus Adapter for Microsoft Dynamics 365 (56) · Digital Channels (56) · nGAGEMENT (47) · Genesys Dialog Engine (45) · Widgets (43) · Intelligent Workload Distribution (39) · Callback (33) · Developer (33)
Other values:
Manual:
Designer (228) · Administrator (222) · Admin (198) · User (144) · ManageCC (131) · Supervisor (124) · Deployment (121) · None (108) · CXContact (108) · PEGuide (89) · Help (63) · WritersGuide (60) · AdminGuide (58) · Test (52) · Agent (42) · SupervisorHelp (40) · Operations (37) · SDK (37) · RPRT (32) · Super (28)
Other values:
Application:
None (1847) · Agent Desktop (5) · Agent Setup (87) · Agent Setup, Agent Workspace (2) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Setup, Cloud Data Download Service (2) · Agent Setup, Designer, Platform Administration (4) · Agent Workspace (5) · Agent Workspace, Agent Setup (9) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · Agent Workspace, Platform Administration (2) · Callback (24) · Cloud Data Download Service (8) · CX Contact (60) · Designer (241) · Genesys Portal (2) · GPR Core Platform (2) · IVR Administration (14) · Platform Administration (40) · Platform Administration, Agent Setup, Designer (1) · Recording (115) · Reporting Administration GCXI (2) · Reporting GCXI (2) · Workforce Administration (34)
UseCase:
None (2503) · BO02 (1) · BO02, BO03 (2) · CE01 (4) · CE37 (2) · SL09 (2)
PEPageType:
None (2307) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (14) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (17) · 45d1441f-dc69-4a17-bd47-af5d811ce167 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (42) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (3) · 7a5823f3-05b5-412b-b580-e73e34079c41 (22) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (48) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (1) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (3) · e58addd1-923c-445b-b6f5-f0225a55bd15 (6) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (49)

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