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Article > Platform : GenesysEngage-cloud or GenesysEngage-onpremises or None & Role : Administrator or Administrator, Agent, Supervisor or Supervisor or None

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Standalone:
None (1281) · No (2900) · Yes (1225) · {{{Standalone}}} (134)
productshort:
Draft:PEC-REP (1046) · PEC-REP (385) · Draft:PEC-WFM (263) · PEC-WFM (224) · Draft:PEC-GSM (220) · Draft:WID (165) · Draft:DES (163) · DES (142) · Draft:ContentAdmin (134) · Draft:PEC-AS (128) · Draft:PEC-ROU (115) · Draft:PEC-Developer (99) · Draft:PEC-REC (93) · Draft:PEC-OU (86) · Draft:PrivateEdition (85) · Draft:GAWFM (76) · Draft:ReleaseNotes (69) · PEC-OU (69) · ReleaseNotes (65) · PrivateEdition (64)
Other values:
Platform: (Click arrow to add another value)
ComingSoon:
None (3037) · No (2464) · Yes (32)
Role: (Click arrow to add another value)
DisplayName:
None (415) · Architecture (69) · High availability and disaster recovery (48) · Before you begin (47) · Configuration (33) · Localization (29) · API Events (27) · API Commands (27) · Logging (23) · Deprecation-AllNotices (17) · Getting Started (16) · Metrics (16) · Ports (14) · Get started (13) · Prerequisites (12) · Deploy (10) · Overview (10) · Logging in and out (8) · New in this Release (8) · Interdependencies (8)
Other values:
TocName:
None (2533) · Configuration (41) · Localization (29) · API Events (27) · API Commands (27) · Upgrade, rollback, or uninstall (21) · Getting Started (18) · Overview (14) · Prerequisites (12) · Genesys Multicloud CX (11) · Logging in and out (8) · Activity History (7) · Installation (6) · Troubleshooting (6) · New in this Release (6)
Other values:
Dimension:
None (5403) · ADResponse (2) · AgentDesktopHelm (2) · AuthenticationHelm (2) · BasicApp (5) · bots (7) · CallbackClickToCall (6) · CallbackHelm (2) · CX ContactHelm (2) · deploydigital (4) · DesignerHelm (2) · Digital ChannelsHelm (2) · email, digital (2) · EmailHelm (2) · EventStreamHelm (2) · GCXIHelm (2) · Genesys PulseHelm (2) · GIMHelm (2) · GPR Data Upload (2) · GPRAnalysis (4) · GPRDataUpload (6) · GVPHelm (2) · GWSHelm (2) · Intelligent Workload DistributionHelm (2) · InteractionServerHelm (2) · IWD Data MartHelm (1) · Journey (13) · Metrics (6) · Modules (2) · OSHelp (1) · RealTime (12) · ReportingAnalyticsHelm (2) · sr (12) · TelemetryHelm (2) · UCSHelm (2) · UserComms (4) · VoiceHelm (1) · VoiceMicroservicesHelm (2) · WebRTCHelm (2)
Product:
Reporting (1095) · None (760) · Workforce Management (484) · Designer (305) · Genesys Skills Management (220) · Agent Setup (186) · Widgets (173) · Outbound (CX Contact) (154) · Internal Content Administration (149) · Genesys Recording, Quality Management, and Speech Analytics (145) · Genesys Multicloud CX Private Edition (134) · Routing and Designer (119) · Genesys Predictive Routing (118) · Digital Channels (85) · Genesys Predictive Engagement (80) · Intelligent Workload Distribution (79) · Gplus Adapter for WFM (76) · Developer (68) · Voice Microservices (66) · Gplus Adapter for Microsoft Dynamics 365 (64)
Other values:
Manual:
None (517) · Administrator (396) · PDMLibraryGIM (364) · Supervisor (304) · Designer (262) · Deployment (257) · Admin (232) · PDMPEGIM-Postgres (184) · PDMCXGIM (171) · User (149) · ManageCC (140) · PDNAA (120) · CXContact (114) · CX Insights (110) · GCXIMCPRG (101) · SDK (96) · PEGuide (95) · WebAPIs (93) · Help (77) · Developers (77)
Other values:
Application:
None (4579) · Agent Desktop (5) · Agent Setup (85) · Agent Setup, Agent Workspace (2) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Setup, Cloud Data Download Service (2) · Agent Setup, Designer, Platform Administration (4) · Agent Workspace (6) · Agent Workspace, Agent Setup (9) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management (2) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · Agent Workspace, Platform Administration (2) · Callback (30) · Cloud Data Download Service (8) · CX Contact (64) · Designer (273) · Designer, Platform Administration (2) · Genesys Portal (2) · GPR Core Platform (2) · intelligent Workload Distribution (2) · IVR Administration (22) · Outbound,Outbound Administration (1) · Platform Administration (40) · Platform Administration, Agent Setup, Designer (1) · Pulse Reporting (38) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Recording (115) · Reporting Administration GCXI (2) · Reporting GCXI (2) · WEM (1) · Workforce Administration (40) · Workforce Administration, Workforce Management (2) · Workforce Management (174)
UseCase:
None (5512) · BO02 (3) · BO02, BO03 (2) · CE01 (4) · CE01, CE02, CE03 (2) · CE01, CE19 (1) · CE06 (1) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · ce18, ce31 (2) · EE01, EE02, EE03, EE10-A, EE28 (2)
PEPageType:
None (5245) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (15) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (17) · 45d1441f-dc69-4a17-bd47-af5d811ce167 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (44) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (3) · 7a5823f3-05b5-412b-b580-e73e34079c41 (22) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (48) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (54) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (28) · e58addd1-923c-445b-b6f5-f0225a55bd15 (6) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (49)

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