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Article > Dimension : JourneyData or None & Application : Agent Desktop or Agent Workspace, Agent Setup, Digital Channels or Platform Administration or Pulse Reporting, Reporting GCXI or Workforce Management or None

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Standalone:
None (1284) · No (2777) · Yes (1248) · {{{Standalone}}} (92)
productshort:
Draft:PEC-REP (1022) · PEC-REP (361) · Draft:PEC-WFM (271) · PEC-WFM (232) · Draft:PEC-GSM (221) · Draft:WID (212) · Draft:ContentAdmin (199) · Draft:ATC (137) · ATC (123) · Draft:PEC-Developer (102) · Draft:PEC-ROU (102) · Draft:PrivateEdition (86) · Draft:PEC-AS (80) · Draft:GAWFM (76) · PrivateEdition (65) · PE-GPR (60) · Draft:PE-GPR (58) · Draft:BDS (57) · Draft:PEC-OU (55) · WID (52)
Other values:
Platform:
None (2925) · Genesys Multicloud CX (2) · GenesysCloud (133) · GenesysCloud, GenesysEngage-cloud (4) · GenesysEngage-cloud (1898) · GenesysEngage-cloud, GenesysCloud (2) · GenesysEngage-cloud, PureConnect (27) · GenesysEngage-cloud, PureConnect, GenesysCloud (83) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (143) · GenesysEngage-onpremises, GenesysCloud (4) · GenesysEngage-onpremises, PureConnect, GenesysCloud (20) · GenesysEngagecloud (2) · GeneysyEngage_cloud (2) · Private Edition (2) · PrivateEdition (3) · PureConnect (11) · PureConnect, GenesysCloud (10) · PureConnect, GenesysCloud, GenesysEngage-cloud (107) · PureConnect, GenesysEngage-cloud (9) · PureEngage (14)
ComingSoon:
None (3020) · No (2326) · Yes (46)
Role:
None (4757) · Administrator (206) · Administrator, Agent, Developer, Supervisor (2) · Administrator, Developer (25) · Administrator, Developer, Supervisor (2) · Administrator, Reviewer (2) · Administrator, Supervisor (4) · Adminstrator (2) · Agent (75) · Agent, Supervisor (56) · Developer (79) · Staff (8) · Supervisor (176)
DisplayName:
None (415) · Architecture (69) · High availability and disaster recovery (48) · Before you begin (47) · Configuration (35) · Localization (29) · API Events (27) · API Commands (27) · Logging (23) · Getting Started (22) · Metrics (17) · Deprecation-AllNotices (17) · Get started (16) · Overview (14) · Ports (14) · Prerequisites (11) · Deploy (10) · Agent Group Membership Details Report (9)
Other values:
TocName:
None (2543) · Configuration (43) · Localization (29) · API Commands (27) · API Events (27) · Getting Started (24) · Upgrade, rollback, or uninstall (21) · Overview (15) · Genesys Multicloud CX (11) · Prerequisites (11) · Genesys Cloud CX (10) · Activity History (9) · Agent Group Membership Details Report (9) · Logging in and out (8) · PureConnect (7)
Other values:
Dimension: (Click arrow to add another value)
Product:
Reporting (1047) · None (714) · Workforce Management (500) · Widgets (264) · Genesys Predictive Engagement (245) · Genesys Skills Management (221) · Internal Content Administration (221) · Genesys Multicloud CX Private Edition (136) · Genesys Predictive Routing (115) · Routing and Designer (105) · Outbound (CX Contact) (93) · Agent Setup (90) · Digital Channels (80) · Gplus Adapter for WFM (76) · Intelligent Workload Distribution (75) · Developer (73) · Designer (69) · Agent Workspace (68) · Voice Microservices (67) · Gplus Adapter for Microsoft Dynamics 365 (64)
Other values:
Manual:
None (500) · PDMLibraryGIM (364) · Supervisor (304) · Administrator (291) · Deployment (256) · Admin (244) · Agent (188) · PDMPEGIM-Postgres (184) · PDMCXGIM (171) · SDK (153) · PDNAA (121) · User (117) · CX Insights (110) · GCXIMCPRG (101) · PEGuide (97) · WebAPIs (94) · AdminGuide (82) · Help (81) · Developers (81) · WritersGuide (73)
Other values:
Application: (Click arrow to add another value)
UseCase:
None (5382) · BO02 (1) · BO02, BO03 (2) · CE01, CE19 (1) · CE31, CE41, EE31 (2) · CE37 (2) · SL09 (2)
PEPageType:
None (5104) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (15) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (17) · 45d1441f-dc69-4a17-bd47-af5d811ce167 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (44) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (3) · 7a5823f3-05b5-412b-b580-e73e34079c41 (22) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (48) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (54) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (28) · e58addd1-923c-445b-b6f5-f0225a55bd15 (6) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (49)

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