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Article > productshort : Draft:PEC-GSM or PEC-OU or PEC-REP & ComingSoon: No

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Standalone:
None (2) · No (282) · Yes (6)
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Platform:
None (35) · GenesysCloud (1) · GenesysEngage-cloud (252) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GeneysyEngage_cloud (1)
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Role:
None (116) · Administrator (38) · Administrator, Agent, Developer (1) · Administrator, Agent, Supervisor (1) · Administrator, Developer (1) · Administrator, Supervisor (112) · Supervisor (21)
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Prerequisites (3) · Weekly Agent Group Performance Dashboard (2) · Bot Analytical Dashboard (2) · Metrics (2) · Logging (2) · Agent State Details Report (2) · Agent Login-Logout Details Report (2) · Agent Group Membership Details Report (2) · Agent Details Activity Report (2) · None (2) · Weekly Agent Group Utilization Dashboard (2) · Weekly Business Attribute Dashboard (2) · Weekly Queue Summary Dashboard (2) · Final Disposition Dashboard (2) · Weekly Self Service Containment Dashboard (2)
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TocName:
None (44) · Prerequisites (3) · Agent Group Membership Details Report (2) · Agent State Details Report (2) · Final Disposition Dashboard (2) · Agent Login-Logout Details Report (2) · Agent Details Activity Report (2) · Bot Analytical Dashboard (2)
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Application:
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UseCase:
None (289) · CE01 (1)
PEPageType:
None (272) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (2) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (4) · 7a5823f3-05b5-412b-b580-e73e34079c41 (2) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (5) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (4)

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