About CX Contact

From Genesys Documentation
Jump to: navigation, search
This topic is part of the manual Outbound (CX Contact) Private Edition Guide for version Current of Outbound (CX Contact).

Learn about CX Contact and how it works in Genesys Multicloud CX private edition.

Early Adopter Program
Genesys Multicloud CX private edition is being released to pre-approved customers as part of the Early Adopter Program. Please note that the documentation and the product are subject to change. For more details about the program, please contact your Genesys representative.

Welcome to the Genesys Outbound (CX Contact) Private Edition Guide. This document explains the provisioning, deployment, configuration, and start procedures for Outbound (CX Contact). The microservice that provides the outbound functionality is called Outbound (CX Contact) Service (CXCS). Because this guide covers the deployment of the service, CX Contact and CXCS terminology is used in much of the descriptive text and in any sample commands.

CX Contact is an omnichannel, outbound campaign management solution that enables you to proactively reach out to your customers in an agile and fully compliant way. It's designed to be easily managed by business users, providing the agility your organization needs when it comes to how and when to communicate with customers and prospects.

The CX Contact application provides a web UI, and contains a set of components that enable you to create, run, and manage outbound voice, SMS, and email campaigns. It is equipped with a built in self-service, email, and SMS content management system that enables easy and repeated use of pre-set campaign strategies. The list manager needs no database manipulation skills, and allows users to easily set profiles and segments to leverage different contact strategies and channels. Every uploaded contact record is enriched with global compliance data, enabling the business user to consistently manage all regulatory requirements in global, regional, or local level.