Campaign Manager metrics and alerts

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This topic is part of the manual Outbound (CX Contact) Private Edition Guide for version Current of Outbound (CX Contact).


Find the metrics CPGM exposes and the alerts defined for CPGM.

Related documentation:
Service CRD or annotations? Port Endpoint/Selector Metrics update interval
Campaign Manager ServiceMonitor 3106 /metrics 15 seconds

See details about:

Metrics[edit source]

Here are some of the metrics exposed by Campaign manager.

Metric and description Metric details Indicator of
cxc_cm_campaign_group_created_total

Total campaign groups created.

Unit:

Type: Counter
Label: "'ccid', 'tenant_name'"
Sample value: 42

cxc_cm_campaign_group_removed_total

Total campaign groups removed.

Unit:

Type: Counter
Label: "'ccid', 'tenant_name'"
Sample value: 42

cxc_cm_campaign_group_running_total

Total campaign groups are running.

Unit:

Type: Gauge
Label: "'ccid', 'tenant_name'"
Sample value: 4.2

cxc_cm_healthy_instance

Healthy instance.

Unit:

Type: Gauge
Label: n/a
Sample value: 4.2

cxc_cm_campaign_group_active_total

Campaign group active total.

Unit:

Type: Gauge
Label: "'ccid', 'tenant_name'"
Sample value: 4.2

cxc_cm_schedule_item_running_total

Campaign group with schedule running total.

Unit:

Type: Gauge
Label: n/a
Sample value: 4.2

cxc_cm_schedule_item_active_total

Campaign group with schedule active total.

Unit:

Type: Gauge
Label: n/a
Sample value: 4.2

cxc_cm_request_count

Total requests by verb and code.

Unit:

Type: Counter
Label: "'method', 'path', 'code'"
Sample value: 42

cxc_cm_request_latencies_ms

Request latencies histogram by verb in milliseconds.

Unit:

Type: Histogram
Label: "'method', 'path', 'code'"
Sample value: [1, 2, 3]

cxc_cm_request_out_count

Total out requests by verb destination and code.

Unit:

Type: Counter
Label: "'method', 'destination', 'code'"
Sample value: 42

cxc_cm_request_out_latencies_ms

Out Request latencies histogram by verb destination and code, in milliseconds.

Unit:

Type: Histogram
Label: "'method', 'destination', 'code'"
Sample value: [1, 2, 3]

cxc_cm_elasticsearch_service_latencies_ms

Elasticsearch Request latencies histogram by verb destination and code, in milliseconds.

Unit:

Type: Histogram
Label: "'method', 'destination', 'code'"
Sample value: [1, 2, 3]


Alerts[edit source]

The following alerts are defined for Campaign Manager.

Alert Severity Description Based on Threshold
CXC-CM-Redis-Connection-Failed HIGH Triggered when the connection to redis fails for more than 1 minute. 1m


CXC-CPUUsage HIGH Triggered when a the CPU utilization of a pod is beyond the threshold 300% for 5m


CXC-MemoryUsage HIGH Triggered when the memory utilization of a pod is beyond the threshold. 70% for 5m


CXC-PodNotReadyCount HIGH Triggered when the number of pods ready for a CX Contact deployment is less than or equal to the threshold. 1 for 5m


CXC-PodRestartsCount HIGH Triggered when the restart count for a pod is beyond the threshold. 1 for 5m


CXC-MemoryUsagePD HIGH Triggered when the memory usage of a pod is above the critical threshold. 90% for 5m


CXC-PodRestartsCountPD HIGH Triggered when the restart count is beyond the critical threshold. 5 for 5m


CXC-PodsNotReadyPD HIGH Triggered when there are no pods ready for CX Contact deployment. 0 for 1m