Campaign Manager metrics and alerts

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This topic is part of the manual Outbound (CX Contact) Private Edition Guide for version Current of Outbound (CX Contact).


Find the metrics CPGM exposes and the alerts defined for CPGM.

Related documentation:
Early Adopter Program
Genesys Multicloud CX private edition is being released to pre-approved customers as part of the Early Adopter Program. Please note that the documentation and the product are subject to change. For more details about the program, please contact your Genesys representative.
Service CRD or annotations? Port Endpoint/Selector Metrics update interval
Campaign Manager ServiceMonitor 3106 /metrics 15 seconds

See details about:

Metrics[edit source]

Metric and description Metric details Indicator of
cxc_cm_campaign_group_created_total

Total campaign groups created.

Unit:

Type: Counter
Label: "'ccid', 'tenant_name'"
Sample value: 42

cxc_cm_campaign_group_removed_total

Total campaign groups removed.

Unit:

Type: Counter
Label: "'ccid', 'tenant_name'"
Sample value: 42

cxc_cm_campaign_group_running_total

Total campaign groups are running.

Unit:

Type: Gauge
Label: "'ccid', 'tenant_name'"
Sample value: 4.2

cxc_cm_healthy_instance

Healthy instance.

Unit:

Type: Gauge
Label: n/a
Sample value: 4.2

cxc_cm_campaign_group_active_total

Campaign group active total.

Unit:

Type: Gauge
Label: "'ccid', 'tenant_name'"
Sample value: 4.2

cxc_cm_schedule_item_running_total

Campaign group with schedule running total.

Unit:

Type: Gauge
Label: n/a
Sample value: 4.2

cxc_cm_schedule_item_active_total

Campaign group with schedule active total.

Unit:

Type: Gauge
Label: n/a
Sample value: 4.2

cxc_cm_request_count

Total requests by verb and code.

Unit:

Type: Counter
Label: "'method', 'path', 'code'"
Sample value: 42

cxc_cm_request_latencies_ms

Request latencies histogram by verb in milliseconds.

Unit:

Type: Histogram
Label: "'method', 'path', 'code'"
Sample value: [1, 2, 3]

cxc_cm_request_out_count

Total out requests by verb destination and code.

Unit:

Type: Counter
Label: "'method', 'destination', 'code'"
Sample value: 42

cxc_cm_request_out_latencies_ms

Out Request latencies histogram by verb destination and code, in milliseconds.

Unit:

Type: Histogram
Label: "'method', 'destination', 'code'"
Sample value: [1, 2, 3]

cxc_cm_elasticsearch_service_latencies_ms

Elasticsearch Request latencies histogram by verb destination and code, in milliseconds.

Unit:

Type: Histogram
Label: "'method', 'destination', 'code'"
Sample value: [1, 2, 3]


Alerts[edit source]