List Builder metrics and alerts

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This topic is part of the manual Outbound (CX Contact) Private Edition Guide for version Current of Outbound (CX Contact).


Find the metrics LB exposes and the alerts defined for LB.

Related documentation:
Service CRD or annotations? Port Endpoint/Selector Metrics update interval
List Builder ServiceMonitor 3104 /metrics 15 seconds

See details about:

Metrics[edit source]

Metric and description Metric details Indicator of
cxc_lb_jobs_running_total

Number of currently active jobs.

Unit:

Type: Counter
Label: "'type', 'ccid', 'tenant_name'"
Sample value: [1, 2, 3]

cxc_lb_contacts_imported_total

Total contacts imported.

Unit:

Type: Counter
Label: "'ccid', 'tenant_name'"
Sample value: 42

cxc_lb_devices_imported_total

Total device imported.

Unit:

Type: Counter
Label: "'ccid', 'tenant_name'"
Sample value: 42

cxc_lb_rejected_contact_lines_total

Total of rejected lines in input contact list files.

Unit:

Type: Counter
Label: "'ccid', 'tenant_name'"
Sample value: 42

cxc_lb_healthy_instance

Healthy instance.

Unit:

Type: Gauge
Label: n/a
Sample value: 4.2

cxc_lb_request_count

Total requests by verb and code.

Unit:

Type: Counter
Label: "'method', 'path', 'code'"
Sample value: 42

cxc_lb_request_latencies_ms

Request latencies histogram by verb, in milliseconds.

Unit:

Type: Histogram
Label: "'method', 'path', 'code'"
Sample value: [1, 2, 3]

cxc_lb_job_count

Total jobs.

Unit:

Type: Counter
Label: "'type', 'result', 'ccid', 'tenant_name'"
Sample value: 42

cxc_lb_job_duration_seconds

Jobs duration histogram in seconds

Unit:

Type: Histogram
Label: "'type', 'ccid', 'tenant_name'"
Sample value: [1, 2, 3]

cxc_lb_request_out_count

Total out requests by verb, destination, and code.

Unit:

Type: Counter
Label: "'method', 'destination', 'code'"
Sample value: 42

cxc_lb_request_out_latencies_ms

Out Request latencies histogram by verb, destination, and code, in milliseconds.

Unit:

Type: Histogram
Label: "'method', 'destination', 'code'"
Sample value: [1, 2, 3]


Alerts[edit source]

The following alerts are defined for List Builder.

Alert Severity Description Based on Threshold
CXC-LB-LatencyHigh HIGH Triggered when the latency for list builder is above the defined threshold. 5000ms for 5m


CXC-CPUUsage HIGH Triggered when the CPU utilization of a pod is beyond the threshold 300% for 5m


CXC-MemoryUsage HIGH Triggered when the memory utilization of a pod is beyond the threshold. 70% for 5m


CXC-PodNotReadyCount HIGH Triggered when the number of pods ready for a CX Contact deployment is less than or equal to the threshold. 1 for 5m


CXC-PodRestartsCount HIGH Triggered when the restart count for a pod is beyond the threshold. 1 for 5m


CXC-MemoryUsagePD HIGH Triggered when the memory usage of a pod is above the critical threshold. 90% for 5m


CXC-PodRestartsCountPD HIGH Triggered when the restart count is beyond the critical threshold. 5 for 5m


CXC-PodsNotReadyPD HIGH Triggered when there are no pods ready for CX Contact deployment. 0 for 1m