List Builder metrics and alerts

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This topic is part of the manual Outbound (CX Contact) Private Edition Guide for version Current of Outbound (CX Contact).


Find the metrics LB exposes and the alerts defined for LB.

Related documentation:
Early Adopter Program
Genesys Multicloud CX private edition is being released to pre-approved customers as part of the Early Adopter Program. Please note that the documentation and the product are subject to change. For more details about the program, please contact your Genesys representative.
Service CRD or annotations? Port Endpoint/Selector Metrics update interval
List Builder ServiceMonitor 3104 /metrics 15 seconds

See details about:

Metrics[edit source]

Metric and description Metric details Indicator of
cxc_lb_jobs_running_total

Number of currently active jobs.

Unit:

Type: Counter
Label: "'type', 'ccid', 'tenant_name'"
Sample value: [1, 2, 3]

cxc_lb_contacts_imported_total

Total contacts imported.

Unit:

Type: Counter
Label: "'ccid', 'tenant_name'"
Sample value: 42

cxc_lb_devices_imported_total

Total device imported.

Unit:

Type: Counter
Label: "'ccid', 'tenant_name'"
Sample value: 42

cxc_lb_rejected_contact_lines_total

Total of rejected lines in input contact list files.

Unit:

Type: Counter
Label: "'ccid', 'tenant_name'"
Sample value: 42

cxc_lb_healthy_instance

Healthy instance.

Unit:

Type: Gauge
Label: n/a
Sample value: 4.2

cxc_lb_request_count

Total requests by verb and code.

Unit:

Type: Counter
Label: "'method', 'path', 'code'"
Sample value: 42

cxc_lb_request_latencies_ms

Request latencies histogram by verb, in milliseconds.

Unit:

Type: Histogram
Label: "'method', 'path', 'code'"
Sample value: [1, 2, 3]

cxc_lb_job_count

Total jobs.

Unit:

Type: Counter
Label: "'type', 'result', 'ccid', 'tenant_name'"
Sample value: 42

cxc_lb_job_duration_seconds

Jobs duration histogram in seconds

Unit:

Type: Histogram
Label: "'type', 'ccid', 'tenant_name'"
Sample value: [1, 2, 3]

cxc_lb_request_out_count

Total out requests by verb, destination, and code.

Unit:

Type: Counter
Label: "'method', 'destination', 'code'"
Sample value: 42

cxc_lb_request_out_latencies_ms

Out Request latencies histogram by verb, destination, and code, in milliseconds.

Unit:

Type: Histogram
Label: "'method', 'destination', 'code'"
Sample value: [1, 2, 3]


Alerts[edit source]