Genesys Co-browse DOM Restrictions Editor

• Administrator
• Developer

You can hide sensitive customer data from agents and restrict control of elements in a co-browse session.

Related documentation:

• How Co-browse works

The Genesys Co-browse DOM (Document Object Model) Restrictions Editor makes it easier for you to hide sensitive customer data from agents and restrict control of elements in a co-browse session. The Editor handles most of the configuration complexity behind the scenes and allows you to focus on your restrictions. You can implement two types:

• DOM control—the agent sees the content but won't be able to interact with it. For example, clicking a button or a link won't work for the agent, even when Co-browse is in Write Mode. The agent will see a green border surrounding content with DOM control.

• Data masking—the agent sees masked content as asterisks (******) instead of characters, and masked images will be grayed out. The agent will see a purple border surrounding masked characters and images.

Important

Since masked content is also DOM controlled (non-interactive), the DOM Restrictions Editor shows Data Masking as DOM Control and Data Masking.

With the DOM Restrictions Editor, you can easily

• create, edit, or delete a restriction.
• have an optional description.
• view a list of existing restrictions.
• logically group your restrictions.
• apply a restriction to all web pages, or to the page or set of pages that match the regular expression.
• view all restrictions on the current web page.

To allow users to log into the DOM Restrictions Editor, add them to the <Tenant name> Administrators Access Group.

Watch the video tutorial on how to use the DOM Restrictions Editor.