List Manager metrics and alerts

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This topic is part of the manual Outbound (CX Contact) Private Edition Guide for version Current of Outbound (CX Contact).


Find the metrics LM exposes and the alerts defined for LM.

Related documentation:
Service CRD or annotations? Port Endpoint/Selector Metrics update interval
List Manager ServiceMonitor 3105 /metrics 15 seconds

See details about:

Metrics[edit source]

Metric and description Metric details Indicator of
cxc_list_manager_executed_jobs_count

Total executed jobs count.

Unit:

Type: Counter
Label: n/a
Sample value: 42

cxc_list_manager_running_jobs_count

Running jobs count.

Unit:

Type: Gauge
Label: n/a
Sample value: 4.2

cxc_list_manager_rejected_jobs_count

Rejected jobs count.

Unit:

Type: Counter
Label: n/a
Sample value: 42

cxc_list_manager_jobs_duration

Job duration, in milliseconds.

Unit:

Type: Histogram
Label: n/a
Sample value: [1, 2, 3]

cxc_list_manager_responses_summary

Response time, in milliseconds.

Unit:

Type: Summary
Label: "'method', 'path', 'status'"
Sample value: 42

cxc_list_manager_healthy_instance

Healthy instance.

Unit:

Type: Gauge
Label: n/a
Sample value: 4.2

cxc_list_manager_downloaded_compliance_files_count

Count of downloaded compliance files.

Unit:

Type: Counter
Label: n/a
Sample value: 42

cxc_list_manager_contacts_lists_created_count

Count of created Contacts Lists.

Unit:

Type: Counter
Label: "'ccid','tenant_name'"
Sample value: 42

cxc_list_manager_import_contacts_requests_processed_count

Count of created Contacts Lists.

Unit:

Type: Counter
Label: "'ccid','tenant_name'"
Sample value: 42

cxc_list_manager_import_contacts_requests_failed_count

Count of created Contacts Lists.

Unit:

Type: Counter
Label: "'ccid','tenant_name'"
Sample value: 42


Alerts[edit source]

The following alerts are defined for List Manager.

Alert Severity Description Based on Threshold
CXC-LM-LatencyHigh HIGH Triggered when the latency for list manager is above the defined threshold 5000ms for 5m


cxc_list_manager_too_many_errors_from_auth HIGH Triggered when there are too many error responses from the auth service (list manager) for more than the specified time threshold. 1m


CXC-CPUUsage HIGH Triggered when the CPU utilization of a pod is beyond the threshold 300% for 5m


CXC-MemoryUsage HIGH Triggered when the memory utilization of a pod is beyond the threshold. 70% for 5m


CXC-PodNotReadyCount HIGH Triggered when the number of pods ready for a CX Contact deployment is less than or equal to the threshold. 1 for 5m


CXC-PodRestartsCount HIGH Triggered when the restart count for a pod is beyond the threshold. 1 for 5m


CXC-MemoryUsagePD HIGH Triggered when the memory usage of a pod is above the critical threshold. 90% for 5m


CXC-PodRestartsCountPD HIGH Triggered when the restart count is beyond the critical threshold. 5 for 5m


CXC-PodsNotReadyPD HIGH Triggered when there are no pods ready for CX Contact deployment. 0 for 1m