Compliance Manager metrics and alerts

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This topic is part of the manual Outbound (CX Contact) Private Edition Guide for version Current of Outbound (CX Contact).


Find the metrics CPLM exposes and the alerts defined for CPLM.

Related documentation:
Early Adopter Program
Genesys Multicloud CX private edition is being released to pre-approved customers as part of the Early Adopter Program. Please note that the documentation and the product are subject to change. For more details about the program, please contact your Genesys representative.
Service CRD or annotations? Port Endpoint/Selector Metrics update interval
Compliance Manager ServiceMonitor 3107 /metrics 15 seconds

See details about:

Metrics[edit source]

Metric and description Metric details Indicator of
compliance_api_history_requests_total

Total number of history API calls.

Unit:

Type: Counter
Label: "'type', 'ccid', 'tenant_name'"
Sample value: 42

compliance_validation_under_processing_total

Total number validation requests are under processing.

Unit:

Type: Gauge
Label: "'type', 'ccid', 'tenant_name'"
Sample value: 4.2

compliance_validation_complete_total

Total number of completed validation calls.

Unit:

Type: Counter
Label: "'type', 'ccid', 'tenant_name'"
Sample value: 42

compliance_validation_success_total

Number of validated requests with Success status.

Unit:

Type: Counter
Label: "'type', 'ccid', 'tenant_name'"
Sample value: 42

compliance_validation_failed_total

Number of validation requests with Failed status.

Unit:

Type: Counter
Label: "'type', 'ccid', 'tenant_name'"
Sample value: 42

compliance_validation_success_by_tenant

Number of validation requests by Tenant with Success result.

Unit:

Type: Counter
Label: "'type', 'tenant_name'"
Sample value: 42

compliance_validation_failed_by_tenant

Number of validation requests by Tenant with Fail result.

Unit:

Type: Counter
Label: "'type', 'tenant_name'"
Sample value: 4.2

cxc_compliance_healthy_instance

Healthy instance.

Unit:

Type: Gauge
Label: n/a
Sample value: 4.2

cxc_compliance_request_latencies_ms

The latencies of all HTTP requests distributed by method, plus path and HTTP response code.


Unit:

Type: Histogram
Label: "'method', 'path', 'code'"
Sample value: [1, 2, 3]

cxc_compliance_request_count

The number of all HTTP requests distributed by method, plus path and HTTP response code.

Unit:

Type: Counter
Label: "'method', 'path', 'code'"
Sample value: 42

compliance_redis_connections_made

Total number of Redis connections made.

Unit:

Type: Counter
Label: n/a
Sample value: 42

compliance_redis_connections_closed

Total number of Redis connections closed. Current can be calculated with the help of compliance_redis_connections_made.

Unit:

Type: Counter
Label: n/a
Sample value: 42

compliance_redis_access_errors

Total number of reported REDIS errors.

Unit:

Type: Counter
Label: n/a
Sample value: 42

compliance_ocs_calls_placed

Total number of calls placed by OCS broken by GSW_CALL_RESULT.

Unit:

Type: Counter
Label: 'GSW_CALL_RESULT'
Sample value: 42

cxc_compliance_request_out_count

Total Out Requests by verb, destination, and code.

Unit:

Type: Counter
Label: "'method', 'path', 'code'"
Sample value: 42

cxc_compliance_request_out_latencies_ms

Out Request latencies histogram by verb, destination, and code, in milliseconds.

Unit:

Type: Histogram
Label: "'method', 'path', 'code'"
Sample value: [1, 2, 3]

cxc_dm_elasticsearch_service_latencies_ms

Elasticsearch Request latencies histogram by verb, destination, and code, in milliseconds.

Unit:

Type: Histogram
Label: n/a
Sample value: [1, 2. 3]

cxc_compliance_validation_rate_limit_reached

Total number of validation requests rejected due to rate limit exceeded, broken by customer (tenant) and a limit reason {device, customerId, overall}.

Unit:

Type: Counter
Label: "'ccid', 'reason'"
Sample value: 42


Alerts[edit source]