Compliance Manager metrics and alerts

Find the metrics CPLM exposes and the alerts defined for CPLM.

Related documentation:

• How Outbound works

Early Adopter Program

Genesys Multicloud CX private edition is being released to pre-approved customers as part of the Early Adopter Program. Please note that the documentation and the product are subject to change. For more details about the program, please contact your Genesys representative.

Service	CRD or annotations?	Port	Endpoint/Selector	Metrics update interval
Compliance Manager	ServiceMonitor	3107	/metrics	15 seconds

See details about:

• Compliance Manager metrics
• Compliance Manager alerts

Metrics

Metric and description	Metric details	Indicator of
compliance_api_history_requests_total Total number of history API calls.	Unit: Type: Counter Label: "'type', 'ccid', 'tenant_name'" Sample value: 42
compliance_validation_under_processing_total Total number validation requests are under processing.	Unit: Type: Gauge Label: "'type', 'ccid', 'tenant_name'" Sample value: 4.2
compliance_validation_complete_total Total number of completed validation calls.	Unit: Type: Counter Label: "'type', 'ccid', 'tenant_name'" Sample value: 42
compliance_validation_success_total Number of validated requests with Success status.	Unit: Type: Counter Label: "'type', 'ccid', 'tenant_name'" Sample value: 42
compliance_validation_failed_total Number of validation requests with Failed status.	Unit: Type: Counter Label: "'type', 'ccid', 'tenant_name'" Sample value: 42
compliance_validation_success_by_tenant Number of validation requests by Tenant with Success result.	Unit: Type: Counter Label: "'type', 'tenant_name'" Sample value: 42
compliance_validation_failed_by_tenant Number of validation requests by Tenant with Fail result.	Unit: Type: Counter Label: "'type', 'tenant_name'" Sample value: 4.2
cxc_compliance_healthy_instance Healthy instance.	Unit: Type: Gauge Label: n/a Sample value: 4.2
cxc_compliance_request_latencies_ms The latencies of all HTTP requests distributed by method, plus path and HTTP response code.	Unit: Type: Histogram Label: "'method', 'path', 'code'" Sample value: [1, 2, 3]
cxc_compliance_request_count The number of all HTTP requests distributed by method, plus path and HTTP response code.	Unit: Type: Counter Label: "'method', 'path', 'code'" Sample value: 42
compliance_redis_connections_made Total number of Redis connections made.	Unit: Type: Counter Label: n/a Sample value: 42
compliance_redis_connections_closed Total number of Redis connections closed. Current can be calculated with the help of compliance_redis_connections_made.	Unit: Type: Counter Label: n/a Sample value: 42
compliance_redis_access_errors Total number of reported REDIS errors.	Unit: Type: Counter Label: n/a Sample value: 42
compliance_ocs_calls_placed Total number of calls placed by OCS broken by GSW_CALL_RESULT.	Unit: Type: Counter Label: 'GSW_CALL_RESULT' Sample value: 42
cxc_compliance_request_out_count Total Out Requests by verb, destination, and code.	Unit: Type: Counter Label: "'method', 'path', 'code'" Sample value: 42
cxc_compliance_request_out_latencies_ms Out Request latencies histogram by verb, destination, and code, in milliseconds.	Unit: Type: Histogram Label: "'method', 'path', 'code'" Sample value: [1, 2, 3]
cxc_dm_elasticsearch_service_latencies_ms Elasticsearch Request latencies histogram by verb, destination, and code, in milliseconds.	Unit: Type: Histogram Label: n/a Sample value: [1, 2. 3]
cxc_compliance_validation_rate_limit_reached Total number of validation requests rejected due to rate limit exceeded, broken by customer (tenant) and a limit reason {device, customerId, overall}.	Unit: Type: Counter Label: "'ccid', 'reason'" Sample value: 42

Alerts