High availability and disaster recovery
From Genesys Documentation
This topic is part of the manual Outbound (CX Contact) Private Edition Guide for version Current of Outbound (CX Contact).
Find out how this service provides disaster recovery in the event the service goes down.
Related documentation:
RSS:
| Service | High Availability | Disaster Recovery | Where can you host this service? |
|---|---|---|---|
| CX Contact | N = N (N+1) | Not supported | Primary or secondary unit |
See High Availability information for all services: High availability and disaster recovery
CX Contact does not support Disaster Recovery or any kind of cross-regional deployment.
In most scenarios, CX Contact is deployed in the primary region. If deployed in supplementary regions, each deployment is completely independent from the other, and pods in different regions do not communicate with each other.
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