High availability and disaster recovery

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This topic is part of the manual Outbound (CX Contact) Private Edition Guide for version Current of Outbound (CX Contact).

Find out how this service provides disaster recovery in the event the service goes down.

Early Adopter Program
Genesys Multicloud CX private edition is being released to pre-approved customers as part of the Early Adopter Program. Please note that the documentation and the product are subject to change. For more details about the program, please contact your Genesys representative.
Service High Availability Disaster Recovery Where can you host this service?
CX Contact N = N (N+1)

This information is under development: Flagged items aren't yet confirmed or have info coming soon; Checked items are valid.

See High Availability information for all services: High availability and disaster recovery

CX Contact does not support Disaster Recovery or any kind of cross-regional deployment.

In most scenarios, CX Contact is deployed in the primary region only. If deployed in supplementary regions, each deployment is completely independent from the other, and pods in different regions do not communicate with each other.

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