Drilldown: Article

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Article > Standalone : No or Other & ComingSoon: No & Dimension : Analytics or None

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Standalone: (Click arrow to add another value)
productshort:
Draft:PEC-WFM (255) · PEC-WFM (226) · Draft:PEC-REP (182) · PEC-REP (165) · Draft:DES (128) · DES (122) · Draft:ContentAdmin (119) · Draft:PEC-REC (87) · Draft:ATC (83) · Draft:PEC-AS (76) · ATC (72) · Draft:PrivateEdition (72) · Draft:PEC-OU (66) · Draft:WID (66) · Draft:PEC-GSM (59) · PEC-OU (57) · PE-GPR (54) · PrivateEdition (52) · PEC-AS (51) · Draft:PE-GPR (49)
Other values:
Platform:
None (858) · Genesys Multicloud CX (3) · GenesysCloud (120) · GenesysCloud, GenesysEngage-cloud (4) · GenesysEngage-cloud (1841) · GenesysEngage-cloud, GenesysCloud (2) · GenesysEngage-cloud, PureConnect (23) · GenesysEngage-cloud, PureConnect, GenesysCloud (38) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (116) · GenesysEngage-onpremises, GenesysCloud (4) · GenesysEngage-onpremises, PureConnect, GenesysCloud (20) · GenesysEngagecloud (2) · GenesysEngage_cloud (2) · GeneysyEngage_cloud (2) · Private Edition (2) · PureConnect (8) · PureConnect, GenesysCloud, GenesysEngage-cloud (93) · PureConnect, GenesysEngage-cloud (9) · PureEngage (13)
ComingSoon: (Click arrow to add another value)
Role:
None (1654) · Administrator (790) · Administrator, Agent (4) · Administrator, Agent, Developer (2) · Administrator, Agent, Developer, Supervisor (2) · Administrator, Agent, Supervisor (17) · Administrator, Developer (39) · Administrator, Developer, Supervisor (4) · Administrator, Reviewer (2) · Administrator, Supervisor (225) · Adminstrator (2) · Agent (78) · Agent, Supervisor (56) · Developer (81) · Staff (8) · Supervisor (197)
DisplayName:
Logging (23) · Getting started (20) · None (16) · Metrics (16) · Get started (12) · Overview (10) · Interdependencies (8) · Architecture (7) · Activity History (7) · New in this Release (7) · Prerequisites (7) · Schedules (6) · Logging in and out (6) · Get started with Genesys Predictive Engagement for Genesys Multicloud CX (6) · Action map performance (6)
Other values:
TocName:
None (531) · Getting Started (22) · Configuration (12) · Upgrade, rollback, or uninstall (11) · Genesys Cloud CX (10) · Genesys Multicloud CX (10) · Activity History (9) · Prerequisites (9) · Overview (8) · PureConnect (7) · Screen pops (6) · Action Map Performance (6) · Logging in and out (6) · New in this Release (6)
Other values:
Dimension: (Click arrow to add another value)
Product:
Workforce Management (479) · Reporting (346) · Designer (249) · Genesys Predictive Engagement (152) · Internal Content Administration (141) · Genesys Recording, Quality Management, and Speech Analytics (134) · None (134) · Agent Setup (127) · Outbound (CX Contact) (123) · Widgets (114) · Genesys Multicloud CX Private Edition (109) · Genesys Predictive Routing (101) · Agent Workspace (64) · Genesys Skills Management (59) · Digital Channels (57) · Gplus Adapter for Microsoft Dynamics 365 (56) · Genesys Dialog Engine (45) · Gplus Adapter for Salesforce (44) · nGAGEMENT (42) · Developer (40)
Other values:
Manual:
Supervisor (275) · RPRT (258) · Designer (226) · Administrator (217) · Admin (197) · Agent (164) · None (160) · User (144) · ManageCC (123) · Deployment (122) · CXContact (106) · PEGuide (87) · SDK (73) · Help (73) · AdminGuide (62) · WritersGuide (59) · SupervisorHelp (53) · Test (50) · Operations (37)
Other values:
Application:
None (1993) · Designer (240) · Workforce Management (223) · Reporting, Reporting GCXI (202) · Recording (113) · Agent Setup (80) · CX Contact (60) · Platform Administration (40) · Workforce Administration (30) · Callback (28) · Pulse Reporting (28) · IVR Administration (22) · Reporting GCXI (21) · Agent Workspace (9) · Cloud Data Download Service (8) · Agent Desktop (5) · App Studio (5) · Agent Workspace, Agent Setup (5)
Other values:
UseCase:
None (3135) · BO02, BO03 (2) · CE01 (6) · CE01, CE02, CE03 (2) · CE09,CE10 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · CE27 (2) · CE31, CE41, EE31 (2) · CE37 (2) · EE01, EE02, EE03, EE10-A, EE28 (2) · SL09 (2)
PEPageType:
None (2960) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (14) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (17) · 45d1441f-dc69-4a17-bd47-af5d811ce167 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (42) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (3) · 7a5823f3-05b5-412b-b580-e73e34079c41 (22) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (48) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (1) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (3) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (49)

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