Drilldown: Article

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Article > Standalone: No & ComingSoon : No or None & Dimension: None

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Standalone: (Click arrow to add another value)
productshort:
Draft:PEC-REP (282) · Draft:PEC-WFM (254) · PEC-WFM (226) · PEC-REP (173) · Draft:WID (156) · Draft:ContentAdmin (133) · Draft:DES (128) · DES (122) · Draft:PEC-ROU (98) · Draft:PEC-Developer (93) · Draft:PEC-AS (92) · Draft:PEC-REC (86) · Draft:ATC (74) · Draft:PrivateEdition (73) · Draft:PEC-OU (73) · Draft:PEC-GSM (69) · ATC (64) · PEC-OU (57) · PE-GPR (56)
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Platform:
None (912) · GenesysCloud (110) · GenesysCloud, GenesysEngage-cloud (4) · GenesysEngage-cloud (2176) · GenesysEngage-cloud, GenesysCloud (2) · GenesysEngage-cloud, PureConnect (26) · GenesysEngage-cloud, PureConnect, GenesysCloud (50) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (160) · GenesysEngage-onpremises, GenesysCloud (4) · GenesysEngage-onpremises, PureConnect, GenesysCloud (12) · GenesysEngagecloud (2) · GeneysyEngage_cloud (2) · Private Edition (2) · PrivateEdition (3) · PureConnect (8) · PureConnect, GenesysCloud, GenesysEngage-cloud (79) · PureConnect, GenesysEngage-cloud (7) · PureEngage (14)
ComingSoon: (Click arrow to add another value)
Role:
None (2137) · Administrator (762) · Administrator, Agent, Developer, Supervisor (2) · Administrator, Agent, Supervisor (1) · Administrator, Developer (31) · Administrator, Reviewer (2) · Administrator, Supervisor (229) · Adminstrator (2) · Agent (72) · Agent, Supervisor (52) · Developer (73) · Staff (8) · Supervisor (203)
DisplayName:
None (64) · Configuration (28) · API Commands (27) · Logging (23) · Getting started (20) · Metrics (16) · Localization (15) · Overview (13) · Prerequisites (11) · Get started (9) · New in this Release (8) · Interdependencies (8) · Activity History (7)
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TocName:
None (607) · Configuration (36) · API Commands (27) · Getting Started (20) · Localization (15) · Overview (13) · Prerequisites (11) · Upgrade, rollback, or uninstall (11) · Genesys Multicloud CX (11) · Genesys Cloud CX (10) · Activity History (9) · PureConnect (7) · New in this Release (6) · Screen pops (6) · Logging in and out (6) · Engage (6) · Service Client API (6) · Calendar (6) · Agent Details Activity Report (6)
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Dimension: (Click arrow to add another value)
Product:
Workforce Management (478) · Reporting (453) · Designer (249) · Widgets (200) · None (200) · Internal Content Administration (157) · Agent Setup (142) · Genesys Predictive Engagement (135) · Genesys Recording, Quality Management, and Speech Analytics (132) · Outbound (CX Contact) (130) · Genesys Multicloud CX Private Edition (111) · Genesys Predictive Routing (107) · Routing and Designer (100) · Genesys Skills Management (69) · Agent Workspace (60) · Developer (60) · Gplus Adapter for Microsoft Dynamics 365 (56) · Digital Channels (53) · Gplus Adapter for WFM (52) · Genesys Dialog Engine (45)
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Manual:
Administrator (321) · Supervisor (284) · RPRT (271) · Designer (226) · Deployment (214) · Admin (200) · Agent (165) · User (146) · ManageCC (128) · SDK (120) · CXContact (110) · WebAPIs (92) · CX Insights (87) · PEGuide (84) · Help (77) · WritersGuide (63) · Developers (59) · AdminGuide (56) · SupervisorHelp (53) · Test (52)
Other values:
Application:
None (2445) · Agent Desktop (5) · Agent Setup (78) · Agent Setup, Agent Workspace (2) · Agent Setup, Designer, Platform Administration (4) · Agent Workspace (4) · Agent Workspace, Agent Setup (3) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · App Studio (5) · Callback (28) · Cloud Data Download Service (8) · CX Contact (60) · Designer (238) · IVR Administration (22) · Platform Administration (40) · Platform Administration, Agent Setup, Designer (1) · Pulse Reporting (28) · Pulse Reporting, Reporting GCXI (4) · Recording (111) · Reporting Administration GCXI (2) · Reporting Administration GCXI, Reporting GCXI (1) · Reporting GCXI (21) · Reporting, Reporting GCXI (206) · WEM (1) · Workforce Administration (28) · Workforce Management (227)
UseCase:
None (3570) · CE01 (2) · CE37 (2)
PEPageType:
None (3377) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (14) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (17) · 45d1441f-dc69-4a17-bd47-af5d811ce167 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (42) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (3) · 7a5823f3-05b5-412b-b580-e73e34079c41 (22) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (48) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (1) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (46)

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