Drilldown: Article

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Article > Standalone: No & ComingSoon: No & Dimension: None

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Standalone: (Click arrow to add another value)
productshort:
Draft:PEC-WFM (250) · PEC-WFM (221) · Draft:PEC-REP (181) · PEC-REP (164) · Draft:DES (128) · DES (122) · Draft:ContentAdmin (118) · Draft:PEC-REC (86) · Draft:PEC-AS (75) · Draft:PrivateEdition (70) · Draft:ATC (70) · Draft:PEC-OU (64) · Draft:WID (60) · ATC (59) · Draft:PEC-GSM (56) · PEC-OU (55) · PE-GPR (53) · PrivateEdition (51) · PEC-AS (50) · Draft:PE-GPR (48)
Other values:
Platform:
None (796) · GenesysCloud (107) · GenesysCloud, GenesysEngage-cloud (4) · GenesysEngage-cloud (1767) · GenesysEngage-cloud, GenesysCloud (2) · GenesysEngage-cloud, PureConnect (23) · GenesysEngage-cloud, PureConnect, GenesysCloud (38) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (114) · GenesysEngage-onpremises, GenesysCloud (4) · GenesysEngage-onpremises, PureConnect, GenesysCloud (12) · GenesysEngagecloud (2) · GeneysyEngage_cloud (2) · Private Edition (2) · PureConnect (8) · PureConnect, GenesysCloud, GenesysEngage-cloud (79) · PureConnect, GenesysEngage-cloud (7) · PureEngage (13)
ComingSoon: (Click arrow to add another value)
Role:
None (1558) · Administrator (760) · Administrator, Agent, Developer, Supervisor (2) · Administrator, Agent, Supervisor (1) · Administrator, Developer (31) · Administrator, Reviewer (2) · Administrator, Supervisor (225) · Adminstrator (2) · Agent (72) · Agent, Supervisor (52) · Developer (73) · Staff (8) · Supervisor (195)
DisplayName:
Logging (23) · Getting started (20) · Metrics (16) · None (15) · Overview (10) · Get started (9) · Interdependencies (8) · New in this Release (7) · Activity History (7) · Prerequisites (7) · Schedules (6) · Get started with Genesys Predictive Engagement for Genesys Multicloud CX (6) · Architecture (6) · Logging In and Out (6)
Other values:
TocName:
None (488) · Getting Started (20) · Configuration (12) · Upgrade, rollback, or uninstall (11) · Genesys Multicloud CX (10) · Genesys Cloud CX (10) · Activity History (9) · Prerequisites (9) · Overview (8) · PureConnect (7) · New in this Release (6) · Logging in and out (6) · Screen pops (6) · Engage (5) · Trading (5) · Click-to-Dial (5) · Calendar (5) · Service Client API (5) · Agent Details Activity Report (5) · Localize widgets and services (5)
Other values:
Dimension: (Click arrow to add another value)
Product:
Workforce Management (469) · Reporting (344) · Designer (249) · Internal Content Administration (139) · Genesys Recording, Quality Management, and Speech Analytics (132) · Genesys Predictive Engagement (126) · Agent Setup (125) · None (124) · Outbound (CX Contact) (119) · Genesys Multicloud CX Private Edition (106) · Widgets (104) · Genesys Predictive Routing (99) · Agent Workspace (60) · Gplus Adapter for Microsoft Dynamics 365 (56) · Genesys Skills Management (56) · Digital Channels (53) · Gplus Adapter for Salesforce (42) · Genesys Dialog Engine (41) · Developer (37)
Other values:
Manual:
Supervisor (275) · RPRT (258) · Designer (226) · Administrator (211) · Admin (195) · Agent (164) · User (142) · ManageCC (123) · Deployment (122) · CXContact (106) · PEGuide (84) · SDK (73) · Help (73) · WritersGuide (57) · AdminGuide (54) · SupervisorHelp (53) · Test (50) · Operations (37) · RT (30) · SCAPI (30)
Other values:
Application:
None (1866) · Agent Desktop (5) · Agent Setup (78) · Agent Setup, Agent Workspace (2) · Agent Setup, Designer, Platform Administration (4) · Agent Workspace (4) · Agent Workspace, Agent Setup (3) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · App Studio (5) · Callback (28) · Cloud Data Download Service (8) · CX Contact (58) · Designer (238) · IVR Administration (18) · Platform Administration (40) · Platform Administration, Agent Setup, Designer (1) · Pulse Reporting (28) · Pulse Reporting, Reporting GCXI (4) · Recording (111) · Reporting Administration GCXI (2) · Reporting Administration GCXI, Reporting GCXI (1) · Reporting GCXI (21) · Reporting, Reporting GCXI (202) · WEM (1) · Workforce Administration (28) · Workforce Management (223)
UseCase:
None (2977) · CE01 (2) · CE37 (2)
PEPageType:
None (2784) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (14) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (17) · 45d1441f-dc69-4a17-bd47-af5d811ce167 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (42) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (3) · 7a5823f3-05b5-412b-b580-e73e34079c41 (22) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (48) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (1) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (46)

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