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Article > productshort : ATC or Draft:UCSales or PEC-REP & Platform : GenesysEngage-cloud or GenesysEngage-cloud, PureConnect, GenesysCloud or GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or PrivateEdition or PureConnect, GenesysEngage-cloud

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Get started with Genesys Predictive Engagement for Genesys Multicloud CX (3) · Agent Details Activity Report (2) · Final Disposition Dashboard (2) · An agent's experience in Genesys Multicloud CX (2) · Agent State Details Report (2) · Agent Login-Logout Details Report (2) · Agent Group Membership Details Report (2) · Weekly Agent Group Performance Dashboard (2) · Bot Analytical Dashboard (2) · Weekly Agent Group Utilization Dashboard (2) · Weekly Self Service Containment Dashboard (2) · Weekly Business Attribute Dashboard (2) · Weekly Queue Summary Dashboard (2)
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