Drilldown: Article

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Article > Standalone: No & ComingSoon : No or Other & Dimension : WebActions or None

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Standalone: (Click arrow to add another value)
productshort:
Draft:PEC-WFM (250) · PEC-WFM (221) · Draft:PEC-REP (181) · PEC-REP (164) · Draft:DES (136) · Draft:ContentAdmin (135) · DES (123) · Draft:PEC-REC (86) · Draft:ATC (83) · Draft:PEC-AS (75) · Draft:PrivateEdition (70) · ATC (66) · Draft:PEC-OU (64) · Draft:WID (60) · Draft:PEC-GSM (56) · PEC-OU (55) · PE-GPR (54) · PrivateEdition (51) · PEC-AS (50) · Draft:PE-GPR (49)
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Platform:
None (812) · GenesysCloud (113) · GenesysCloud, GenesysEngage-cloud (4) · GenesysEngage-cloud (1769) · GenesysEngage-cloud, GenesysCloud (2) · GenesysEngage-cloud, PureConnect (23) · GenesysEngage-cloud, PureConnect, GenesysCloud (55) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (122) · GenesysEngage-onpremises, GenesysCloud (4) · GenesysEngage-onpremises, PureConnect, GenesysCloud (12) · GenesysEngagecloud (2) · GeneysyEngage_cloud (2) · Private Edition (2) · PureConnect (8) · PureConnect, GenesysCloud, GenesysEngage-cloud (93) · PureConnect, GenesysEngage-cloud (7) · PureEngage (13)
ComingSoon: (Click arrow to add another value)
Role:
None (1608) · Administrator (773) · Administrator, Agent, Developer, Supervisor (2) · Administrator, Agent, Supervisor (1) · Administrator, Developer (31) · Administrator, Reviewer (2) · Administrator, Supervisor (225) · Adminstrator (2) · Agent (72) · Agent, Supervisor (52) · Developer (73) · Staff (8) · Supervisor (195)
DisplayName:
Logging (23) · Getting started (20) · Metrics (17) · None (15) · Overview (11) · Get started (9) · Interdependencies (8) · Prerequisites (7) · New in this Release (7) · Activity History (7) · Architecture (6) · Logging In and Out (6) · Schedules (6) · Get started with Genesys Predictive Engagement for Genesys Multicloud CX (6)
Other values:
TocName:
None (500) · Getting Started (20) · Configuration (12) · Upgrade, rollback, or uninstall (11) · Genesys Cloud CX (10) · Genesys Multicloud CX (10) · Overview (9) · Prerequisites (9) · Activity History (9) · PureConnect (7) · New in this release (6) · Screen pops (6) · Logging in and out (6)
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Dimension: (Click arrow to add another value)
Product:
Workforce Management (469) · Reporting (344) · Designer (257) · Internal Content Administration (158) · Genesys Predictive Engagement (145) · Genesys Recording, Quality Management, and Speech Analytics (132) · None (129) · Agent Setup (125) · Outbound (CX Contact) (119) · Genesys Multicloud CX Private Edition (106) · Widgets (104) · Genesys Predictive Routing (100) · Agent Workspace (60) · Gplus Adapter for Microsoft Dynamics 365 (56) · Genesys Skills Management (56) · Digital Channels (53) · Gplus Adapter for Salesforce (42) · Genesys Dialog Engine (41) · Developer (37)
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Manual:
Supervisor (275) · RPRT (258) · Designer (235) · Administrator (213) · Admin (202) · Agent (166) · User (142) · Deployment (125) · ManageCC (123) · CXContact (106) · PEGuide (84) · SDK (83) · Help (73) · Test (63) · WritersGuide (59) · AdminGuide (58) · SupervisorHelp (53) · Operations (37) · RT (30) · SCAPI (30)
Other values:
Application:
None (1921) · Agent Desktop (5) · Agent Setup (78) · Agent Setup, Agent Workspace (2) · Agent Setup, Designer, Platform Administration (4) · Agent Workspace (4) · Agent Workspace, Agent Setup (3) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · App Studio (5) · Callback (28) · Cloud Data Download Service (8) · CX Contact (58) · Designer (246) · IVR Administration (18) · Platform Administration (40) · Platform Administration, Agent Setup, Designer (1) · Pulse Reporting (28) · Pulse Reporting, Reporting GCXI (4) · Recording (111) · Reporting Administration GCXI (2) · Reporting Administration GCXI, Reporting GCXI (1) · Reporting GCXI (21) · Reporting, Reporting GCXI (202) · WEM (1) · Workforce Administration (28) · Workforce Management (223)
UseCase:
None (3039) · CE01 (2) · CE01, CE19 (1) · CE37 (2)
PEPageType:
None (2844) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (15) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (17) · 45d1441f-dc69-4a17-bd47-af5d811ce167 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (44) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (3) · 7a5823f3-05b5-412b-b580-e73e34079c41 (22) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (48) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (1) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (46)

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