Drilldown: Article

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Draft:PEC-REP · PEC-REP · Draft:PEC-WFM · PEC-WFM · Draft:ATC · Draft:PEC-GSM · ATC · Draft:WID · Draft:ContentAdmin · Draft:DES · DES · Draft:PEC-AS · Draft:PEC-ROU · Draft:PEC-Developer · Draft:PEC-REC · Draft:PEC-OU · Draft:PrivateEdition · Draft:GAWFM · PEC-OU · Draft:ReleaseNotes

Other values: ; &single AUTH Blueprints ContentAdmin DC Developer Docker Documentation:PEC-REP Draft:AS Draft:AUTH Draft:AppStudio Draft:BDS Draft:Blueprints Draft:CC-SelfHelp Draft:CSDT Draft:CustomerCare Draft:DC Draft:Developer Draft:Docker Draft:FieldSupport Draft:GAA Draft:GAM Draft:GAMD Draft:GASL Draft:GASN Draft:GDE Draft:GDL Draft:GPR Draft:GPWFM Draft:GVP Draft:GWS Draft:GenesysEngageMulticloud Draft:HCA Draft:IXN Draft:Mixed Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-Agent Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-COB Draft:PEC-Chat Draft:PEC-DC Draft:PEC-Dev Draft:PEC-DevC Draft:PEC-ES Draft:PEC-Email Draft:PEC-GPA Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-PA Draft:PEC-SF Draft:PEC-Super Draft:PEC-VM Draft:PEC-Voice Draft:PEC-test Draft:PEP-DC Draft:POR Draft:ProductSupport Draft:QNA Draft:RN Draft:ROU Draft:SF Draft:STRMS Draft:Sizing Draft:Solution Draft:System Draft:TLM Draft:UCS Draft:UCSales Draft:UDM Draft:Usecases Draft:VM Draft:WFM Draft:WebRTC GAA GAM GAMD GASL GASN GDE GDL GVP GWS GenesysEngageMulticloud IXN Mixed PE-GPR PEC-AD PEC-AS PEC-Admin PEC-Agent PEC-CAB PEC-CDDS PEC-COB PEC-Chat PEC-DC PEC-Developer PEC-ES PEC-Email PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-PA PEC-REC PEC-ROU PEC-Super PEC-VM PEC-Voice PrivateEdition QNA RN ROU ReleaseNotes STRMS Solution System TLM TestSOW UCS UCSales UDM UseCases User:Jdruker User:Jose.druker@genesys.com User:Jumunn User:Marudhu.pandian@genesys.com User:Tgilchri VM WID WebRTC

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

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None (182) · Administrator (1)

None (9) · About the data we track (2) · General Data Protection Regulation (GDPR) (2) · Deprecation-Deprecation: select filters on journey event metrics (2) · Genesys™ Products and Components EOL Life Cycle Table (2) · Action map performance (2) · Genesys Choice overview (2) · Deprecation-AllNotices (2) · Web chat lifecycle (2)

Other values: ; About modules About the Genesys Predictive Engagement gadgets About the tracking snippet Accessibility feedback Action maps overview Activation File for Genesys Choice Commercial Terms Additional information (admin view) Advanced tracking with cookies All content - Genesys Multicloud CX and cloud private edition api.session.getCustomerCookieId api.session.getData api.session.getId Apply an action map to specific webpages ASR/TTS autotrackClick autotrackIdle autotrackInViewport autotrackScrollDepth autotrackURLChange Availability of analytics data Best practices for segments Campaign attributes Chat-related tags Content offers lifecycle Content offers overview Conversation sessions Cookies Create a content offer Create a web chat offer Create an action map Create attributes Custom attributes Customer summary (admin view) debug Define an action map's triggers Deploy the tracking snippet Deprecation-Deprecation of OS Family attribute Deprecation-Deprecation: Existing permission to view Live Now replaced by a new permission Deprecation-Deprecation: former customer journey tab Deprecation-Deprecation: Genesys Predictive Engagement on Genesys Engage hybrid solutions Deprecation-Deprecation: identify journey SDK method Deprecation-Deprecation: Journey customer service deprecation Deprecation-Journey Reporting Service Deprecation-Select mappable customer traits Deprecation-Smart Tags Deprecation-Webhooks Deprecation-Website visitor count API change destroy Digital 1 bundle Digital 2 bundle Display icons in the Journey gadget dom - ready End of Life Cycle Table Event click-related tags Event tag examples Examples of segments Examples: Events methods with content offers Examples: Events methods with web chats Exclude URL query parameters Form Tracking API forms:track General security and compliance information Genesys Choice Terms and Conditions Genesys Engage on-premises licensing Genesys Multicloud CX - Key security features Genesys Multicloud CX - Security use cases Genesys Multicloud CX general security overview Genesys Multicloud CX Release Management and Communications Genesys Multicloud CX support for GDPR Genesys Multicloud CX system requirements Genesys Multicloud privacy policy Genesys Predictive Engagement Administrator FAQs Genesys Predictive Engagement Agent FAQs Genesys Predictive Engagement Glossary Genesys Predictive Engagement overview Get started Gplus Workforce Management (Gplus WFM) identify init Initialization methods initialized Integration with Genesys Widgets Intelligent Workload Distribution (IWD) IVR Licensing Overview for Genesys Choice Customers Live Now load Map traits to link customer records Method reference Migrating from on-premises licensing Monitor an Architect flow action's performance Monitor content offers Monitor web chat performance off on once Operators Outbound Campaign Transactions Outbound Communication Terms Outcome scores (admin view) Outcomes overview Page-related tags pageview Predictive Engagement tracking snippet Prepare Architect components Prepare Genesys Cloud CX components Prepare widgets for Genesys Predictive Engagement Prioritize an action map Product-related tags Provisioning record Recording storage Required Genesys Cloud CX domains Route an action map to an agent queue Salesforce lead creation and campaign attribution Scenario: Engage visitors who scroll to the bottom of a page Scenario: Segment visitors who wait 6 seconds Scenario: Segment visitors who wait too long Searches performed (admin view) Security Terms for Cloud Services Segments assigned (admin view) serialize Session methods Supervisor and other non-agent personnel - access and metering Support & SLAs for Genesys Multicloud CX Supported security standards Task routing Third-party integrations overview Third-party licenses Track a page's canonical URL Track the #hash portion of the URL fragment Tracking methods Types of sessions Unknown visitors (admin view) Use action maps to trigger an advanced orchestration flow Use Adobe Launch with Genesys Predictive Engagement Use Events methods with web actions Use Google Tag Manager with Genesys Predictive Engagement Utility methods View action maps View content offers View outcomes View segments Visit journey map (admin view) Visitor Activity Visitor attributes Visitor journey attributes Voice 1 bundle Voice 2 bundle Voicemail Web chat overview Web sessions Web tracking Web Tracking API WFO Workforce Optimization (WFO) 1A bundle Workforce Optimization (WFO) 1B bundle Workforce Optimization (WFO) 2 bundle

None (42) · About the data we track (2) · Action map performance (2)

Other values: ; 3rd party licenses About modules About the Genesys Predictive Engagement gadgets About the tracking snippet Action maps overview Additional information Adobe Launch Advanced tracking with cookies api.session.getCustomerCookieId api.session.getData api.session.getId ASR/TTS autotrackClick autotrackIdle autotrackInViewport autotrackScrollDepth autotrackURLChange Availability of analytics data Campaign attributes Chat-related tags Configure an advanced orchestration flow action Content offers examples Content offers lifecycle Content offers overview Conversation sessions Cookies Create a content offer Create a web chat offer Create an action map Create attributes Custom attributes Customer summary debug Define the triggers Deploy the tracking snippet destroy Digital 1 Digital 2 Display icons in the Journey gadget DOM - ready Event click-related tags Examples of event tags Exclude URL query parameters Form Tracking API forms:track General Data Protection Regulation General Data Protection Regulation (GDPR) General security and compliance information Genesys Multicloud CX - Key security features Genesys Multicloud CX - Security use cases Genesys Multicloud CX general security overview Genesys Multicloud CX support for GDPR Genesys Multicloud CX Workspaces Genesys Multicloud privacy policy Genesys Predictive Engagement overview Get started Google Tag Manager Gplus Workforce Management identify init Initialization methods initialized Integration with Genesys Widgets Intelligent Workload Distribution IVR Licensing for Genesys Choice customers Live Now load Map traits Method reference Migrating from on-premises licensing Monitor Monitor content offers off on On-premises activation file once Operators Outbound campaign transactions Outcome scores Outcomes Overview Page-related tags pageview Prepare Architect Prepare Genesys Cloud CX Prepare widgets for Genesys Predictive Engagement Product-related tags record Recording storage Required Genesys Cloud CX domains Route to agent queue Salesforce lead creation and campaign attribution Scenario: 6-second timer Scenario: Visitors who scroll Scenario: Visitors who wait Searches performed Security Terms for Cloud Services Segment best practices Segment examples Segments assigned serialize Session methods Set the priority Specify webpages to trigger on Supervisor access and metering Support & SLAs for Genesys Multicloud CX Supported security standards Task routing Third-party integrations overview Track #hash in URL fragments Track a page's canonical URL Tracking methods Tracking snippet Types of sessions Unknown visitors Unrestricted activation file Use Events methods with web actions Utility methods View action maps View outcomes View segments Visit journey map Visitor Activity Visitor attributes Visitor journey attributes Voice 1 Voice 2 Voicemail Web chat lifecycle Web chats examples Web sessions Web tracking Web Tracking API WFO Workforce Optimization 1A Workforce Optimization 1B Workforce Optimization 2

None (109) · ActionMaps (3) · Analytics (3) · api.session (3) · ArchFlow (6) · Compliance (2) · ContentOffers (3) · Cookies (3) · DevTracking (6) · EventsMethods (3) · FormTrackAPI (1) · initialization methods (3) · Journey Shaping (1) · JourneyData (6) · Modules (7) · Outcomes (3) · Segments (5) · Segments, Outcomes, ActionMaps (1) · Sessions (2) · UtilityMethods (4) · WebActions (5) · WebChat (4)

None (10) · Genesys Predictive Engagement (130) · System-Level Documentation (43)

None (40) · AdminGuide (54) · AgentGuide (2) · Event (11) · GenChoiceTermsCond (4) · GenesysChoice (18) · Licensing (6) · PacingServiceDeployment (2) · SDK (45) · WDEPlugin (1)

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None (182) · SL09 (1)

None (183)