Drilldown: Article

None (18) · No (134) · Yes (23)

Draft:PEC-REP · PEC-REP · Draft:PEC-WFM · PEC-WFM · Draft:ATC · Draft:PEC-GSM · ATC · Draft:WID · Draft:ContentAdmin · Draft:DES · DES · Draft:PEC-AS · Draft:PEC-ROU · Draft:PEC-Developer · Draft:PEC-REC · Draft:PEC-OU · Draft:PrivateEdition · Draft:GAWFM · PEC-OU · Draft:ReleaseNotes

Other values: ; &single AUTH Blueprints ContentAdmin DC Developer Docker Documentation:PEC-REP Draft:AS Draft:AUTH Draft:AppStudio Draft:BDS Draft:Blueprints Draft:CC-SelfHelp Draft:CSDT Draft:CustomerCare Draft:DC Draft:Developer Draft:Docker Draft:FieldSupport Draft:GAA Draft:GAM Draft:GAMD Draft:GASL Draft:GASN Draft:GDE Draft:GDL Draft:GPR Draft:GPWFM Draft:GVP Draft:GWS Draft:GenesysEngageMulticloud Draft:HCA Draft:IXN Draft:Mixed Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-Agent Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-COB Draft:PEC-Chat Draft:PEC-DC Draft:PEC-Dev Draft:PEC-DevC Draft:PEC-ES Draft:PEC-Email Draft:PEC-GPA Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-PA Draft:PEC-SF Draft:PEC-Super Draft:PEC-VM Draft:PEC-Voice Draft:PEC-test Draft:PEP-DC Draft:POR Draft:ProductSupport Draft:QNA Draft:RN Draft:ROU Draft:SF Draft:STRMS Draft:Sizing Draft:Solution Draft:System Draft:TLM Draft:UCS Draft:UCSales Draft:UDM Draft:Usecases Draft:VM Draft:WFM Draft:WebRTC GAA GAM GAMD GASL GASN GDE GDL GVP GWS GenesysEngageMulticloud IXN Mixed PE-GPR PEC-AD PEC-AS PEC-Admin PEC-Agent PEC-CAB PEC-CDDS PEC-COB PEC-Chat PEC-DC PEC-Developer PEC-ES PEC-Email PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-PA PEC-REC PEC-ROU PEC-Super PEC-VM PEC-Voice PrivateEdition QNA RN ROU ReleaseNotes STRMS Solution System TLM TestSOW UCS UCSales UDM UseCases User:Jdruker User:Jose.druker@genesys.com User:Jumunn User:Marudhu.pandian@genesys.com User:Tgilchri VM WID WebRTC

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (36) · No (136) · Yes (3)

None (175)

None (16) · Action map performance (2) · Deprecation-Deprecation: select filters on journey event metrics (2) · Web chat lifecycle (2) · Deprecation-AllNotices (2)

Other values: ; About modules About the data we track About the tracking snippet Access and supported channels Action maps overview Activity History for interactions Activity History workings Adapter basics Additional information (admin view) Advanced tracking with cookies api.session.getCustomerCookieId api.session.getData api.session.getId Apply an action map to specific webpages autotrackClick autotrackIdle autotrackInViewport autotrackScrollDepth autotrackURLChange Availability of analytics data Best practices for segments Campaign attributes Chat-related tags Configuration in Microsoft Unified Service Desk (USD) Configuration with Channel Integration Framework (CIF) version 1.0 Configuration with Channel Integration Framework (CIF) version 2.0 Content offers lifecycle Content offers overview Conversation sessions Cookies Create a content offer Create a web chat offer Create an action map Create attributes Custom attributes Customer summary (admin view) debug Define an action map's triggers Deprecation-Agent (Classic) UI Deprecation-AI Forecasting Deprecation-Deprecation of OS Family attribute Deprecation-Deprecation: Existing permission to view Live Now replaced by a new permission Deprecation-Deprecation: former customer journey tab Deprecation-Deprecation: Genesys Predictive Engagement on Genesys Engage hybrid solutions Deprecation-Deprecation: identify journey SDK method Deprecation-Deprecation: Journey customer service deprecation Deprecation-Journey Reporting Service Deprecation-Select mappable customer traits Deprecation-Smart Tags Deprecation-Webhooks Deprecation-Website visitor count API change destroy Display icons in the Journey gadget dom - ready Event click-related tags Event tag examples Examples of segments Examples: Events methods with content offers Examples: Events methods with web chats Exclude URL query parameters Form Tracking API forms:track General Data Protection Regulation (GDPR) Genesys Forecasting Genesys Predictive Engagement Administrator FAQs Genesys Predictive Engagement Glossary Genesys Predictive Engagement overview Get started Getting started Getting Started with Workforce Management Gplus Adapter for Microsoft Dynamics 365 How to configure the Workflow Designer How to handle outbound calls How to install the Workflow Designer How to manage inbound calls How to manage workitems How to use the Workflow Designer identify init Initialization methods initialized Installation in Microsoft Dynamics 365 Installation in Microsoft Unified Service Desk (USD) Integration with Genesys Widgets Live Now load Map traits to link customer records Method reference Monitor an Architect flow action's performance Monitor content offers Monitor web chat performance off on once Operators Outcome scores (admin view) Outcomes overview Packages Page-related tags pageview Performance Tracker Predictive Engagement tracking snippet Prepare Architect components Prepare Genesys Cloud CX components Prepare widgets for Genesys Predictive Engagement Prerequisites for Microsoft Dynamics 365 Prerequisites for Microsoft Unified Service Desk (USD) Prioritize an action map Product-related tags Provisioning record Required Genesys Cloud CX domains Route an action map to an agent queue Salesforce lead creation and campaign attribution Scenario: Engage visitors who scroll to the bottom of a page Scenario: Segment visitors who wait 6 seconds Scenario: Segment visitors who wait too long Screen pops configuration Screen pops customization Screen pops functioning Searches performed (admin view) Segments assigned (admin view) serialize Session methods The click-to-call feature The Workflow Debugger Third-party integrations overview Track a page's canonical URL Track the #hash portion of the URL fragment Tracking methods Types of sessions Unknown visitors (admin view) Use action maps to trigger an advanced orchestration flow Use Adobe Launch with Genesys Predictive Engagement Use Events methods with web actions Use Google Tag Manager with Genesys Predictive Engagement Utility methods View action maps View content offers View outcomes View segments Visit journey map (admin view) Visitor Activity Visitor attributes Visitor journey attributes Web chat overview Web sessions Web tracking Web Tracking API What are screen pops? What is the Workflow Designer?

None (41) · Action map performance (2) · Configuration (2) · Description (2) · Functioning (2)

Other values: ; About modules About the data we track About the tracking snippet Access and supported channels Action maps overview Activity History Additional information Adobe Launch Advanced tracking with cookies api.session.getCustomerCookieId api.session.getData api.session.getId autotrackClick autotrackIdle autotrackInViewport autotrackScrollDepth autotrackURLChange Availability of analytics data Basics Campaign attributes Chat-related tags Click-to-call Configuration in Microsoft USD Configuration with CIF V1.0 Configuration with CIF V2.0 Configure an advanced orchestration flow action Content offers examples Content offers lifecycle Content offers overview Conversation sessions Cookies Create a content offer Create a web chat offer Create an action map Create attributes Custom attributes Customer summary Customization debug Define the triggers destroy Display icons in the Journey gadget DOM - ready Event click-related tags Examples of event tags Exclude URL query parameters Form Tracking API forms:track General Data Protection Regulation Genesys Forecasting Genesys Predictive Engagement overview Get started Getting started Google Tag Manager identify Inbound calls init Initialization methods initialized Installation Installation in Microsoft D365 Installation in Microsoft USD Integration with Genesys Widgets Live Now load Map traits Method reference Monitor Monitor content offers off on once Operators Outbound calls Outcome scores Outcomes Overview Packages Page-related tags pageview Performance Tracker Prepare Architect Prepare Genesys Cloud CX Prepare widgets for Genesys Predictive Engagement Prerequisites for Microsoft D365 Prerequisites for Microsoft USD Product-related tags record Required Genesys Cloud CX domains Route to agent queue Salesforce lead creation and campaign attribution Scenario: 6-second timer Scenario: Visitors who scroll Scenario: Visitors who wait Screen pops Searches performed Segment best practices Segment examples Segments assigned serialize Session methods Set the priority Specify webpages to trigger on Third-party integrations overview Track #hash in URL fragments Track a page's canonical URL Tracking methods Tracking snippet Types of sessions Unknown visitors Use Events methods with web actions Utility methods View action maps View outcomes View segments Visit journey map Visitor Activity Visitor attributes Visitor journey attributes Web chat lifecycle Web chats examples Web sessions Web tracking Web Tracking API Workflow Debugger Workings Workitems

None (101) · ActionMaps (3) · Analytics (3) · api.session (3) · ArchFlow (6) · Compliance (2) · ContentOffers (3) · Cookies (3) · DevTracking (6) · EventsMethods (3) · FormTrackAPI (1) · initialization methods (3) · Journey Shaping (1) · JourneyData (6) · Modules (7) · Outcomes (3) · Segments (5) · Segments, Outcomes, ActionMaps (1) · Sessions (2) · UtilityMethods (4) · WebActions (5) · WebChat (4)

None (6) · Genesys Predictive Engagement (126) · Gplus Adapter for Microsoft Dynamics 365 (32) · Workforce Management (11)

None (25) · Admin (20) · AdminGuide (52) · Administrator (1) · Agent (12) · AgentGuide (1) · Developers (1) · ETLRef (1) · Event (11) · PacingServiceDeployment (2) · ReleaseNote (1) · SDK (45) · Supervisor (1) · SupervisorHelp (1) · WDEPlugin (1)

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None (174) · SL09 (1)

None (175)