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Article > Standalone: No & ComingSoon: No & Dimension: None & PEPageType : bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 or None

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Standalone: (Click arrow to add another value)
productshort:
Draft:PEC-WFM (250) · PEC-WFM (221) · Draft:PEC-REP (159) · PEC-REP (148) · Draft:DES (123) · DES (118) · Draft:ContentAdmin (112) · Draft:PEC-REC (86) · Draft:PEC-AS (75) · Draft:ATC (70) · Draft:PrivateEdition (65) · Draft:PEC-OU (62) · Draft:WID (60) · ATC (59) · Draft:PEC-GSM (56) · PEC-OU (53) · PE-GPR (53) · PEC-AS (50) · Draft:PE-GPR (48) · PEC-REC (47)
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Platform:
None (603) · GenesysCloud (107) · GenesysCloud, GenesysEngage-cloud (4) · GenesysEngage-cloud (1767) · GenesysEngage-cloud, GenesysCloud (2) · GenesysEngage-cloud, PureConnect (23) · GenesysEngage-cloud, PureConnect, GenesysCloud (38) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (111) · GenesysEngage-onpremises, GenesysCloud (4) · GenesysEngage-onpremises, PureConnect, GenesysCloud (12) · GenesysEngagecloud (2) · GeneysyEngage_cloud (2) · Private Edition (2) · PureConnect (8) · PureConnect, GenesysCloud, GenesysEngage-cloud (79) · PureConnect, GenesysEngage-cloud (7) · PureEngage (13)
ComingSoon: (Click arrow to add another value)
Role:
None (1404) · Administrator (718) · Administrator, Agent, Developer, Supervisor (2) · Administrator, Agent, Supervisor (1) · Administrator, Developer (31) · Administrator, Reviewer (2) · Administrator, Supervisor (225) · Adminstrator (2) · Agent (72) · Agent, Supervisor (52) · Developer (73) · Staff (8) · Supervisor (195)
DisplayName:
Getting started (20) · None (15) · Overview (10) · Get started (9) · Interdependencies (8) · Activity History (7) · Prerequisites (7) · New in this Release (7) · Schedules (6) · Logging In and Out (6) · Get started with Genesys Predictive Engagement for Genesys Multicloud CX (6)
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TocName:
None (322) · Getting Started (20) · Configuration (12) · Genesys Cloud CX (10) · Genesys Multicloud CX (10) · Prerequisites (9) · Activity History (9) · Overview (8) · PureConnect (7) · New in this Release (6) · Logging in and out (6) · Screen pops (6) · Service Client API (5) · Click-to-Dial (5) · Localize widgets and services (5) · Calendar (5) · Agent Details Activity Report (5) · Engage (5) · Trading (5)
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Dimension: (Click arrow to add another value)
Product:
Workforce Management (469) · Reporting (306) · Designer (241) · Internal Content Administration (133) · Genesys Recording, Quality Management, and Speech Analytics (132) · Genesys Predictive Engagement (126) · Agent Setup (125) · None (119) · Outbound (CX Contact) (115) · Widgets (104) · Genesys Predictive Routing (99) · Genesys Multicloud CX Private Edition (96) · Gplus Adapter for Microsoft Dynamics 365 (56) · Genesys Skills Management (56) · Agent Workspace (54) · Digital Channels (46) · Genesys Dialog Engine (41) · Gplus Adapter for Salesforce (37) · Developer (37) · nGAGEMENT (35)
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Manual:
Supervisor (275) · RPRT (258) · Designer (226) · Administrator (211) · Admin (195) · Agent (164) · User (142) · ManageCC (123) · Deployment (122) · CXContact (106) · PEGuide (74) · SDK (73) · Help (73) · WritersGuide (57) · AdminGuide (54) · SupervisorHelp (53) · Test (50) · Operations (37) · RT (30) · SCAPI (30)
Other values:
Application:
None (1670) · Agent Desktop (5) · Agent Setup (78) · Agent Setup, Agent Workspace (2) · Agent Setup, Designer, Platform Administration (4) · Agent Workspace (4) · Agent Workspace, Agent Setup (3) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · App Studio (5) · Callback (28) · Cloud Data Download Service (8) · CX Contact (58) · Designer (238) · IVR Administration (18) · Platform Administration (40) · Platform Administration, Agent Setup, Designer (1) · Pulse Reporting (28) · Pulse Reporting, Reporting GCXI (4) · Recording (111) · Reporting Administration GCXI (2) · Reporting Administration GCXI, Reporting GCXI (1) · Reporting GCXI (21) · Reporting, Reporting GCXI (202) · WEM (1) · Workforce Administration (28) · Workforce Management (223)
UseCase:
None (2781) · CE01 (2) · CE37 (2)
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