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Article > Platform : GenesysEngage-cloud or PureConnect, GenesysCloud, GenesysEngage-cloud & Manual : Agent or PDMCXGIM or None

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Standalone:
None (15) · No (140) · Yes (87)
productshort:
Draft:PEC-WFM (40) · PEC-WFM (35) · PEC-AD (25) · Draft:PEC-AD (25) · Draft:ATC (9) · ATC (9) · PEC-GPA (7) · Draft:PEC-GPA (7) · GASN (6) · Draft:GASN (6) · Solution (4) · Draft:WID (4) · Draft:Solution (4) · Draft:GAMD (4) · Draft:PEC-OU (3) · Draft:PEC-GSM (3)
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ComingSoon:
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Getting started (6) · Multi-site trading (3) · Logging in and out (3) · How autogranting works (3) · Viewing exception totals (3)
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TocName:
None (26) · Getting Started (8) · Email (4) · Viewing exception totals (3) · Multi-site trading (3) · How autogranting works (3) · Logging in and out (3)
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None (143) · Agent Setup (2) · Agent Setup, Cloud Data Download Service (2) · Agent Workspace (2) · Agent Workspace, Agent Setup (2) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Agent Workspace, Platform Administration (2) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · CX Contact (2) · Designer (2) · Designer, Platform Administration (2) · GPR Core Platform (2) · IVR Administration (2) · Outbound,Outbound Administration (1) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Recording (2) · Workforce Administration (2) · Workforce Administration, Workforce Management (2) · Workforce Management (58)
UseCase:
None (218) · BO02, BO03 (2) · CE01 (4) · CE01, CE02, CE03 (2) · CE09,CE10 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · ce18, ce31 (2) · CE27 (2) · CE31, CE41, EE31 (2) · EE01, EE02, EE03, EE10-A, EE28 (2) · SL09 (2)
PEPageType:
None (242)

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