From Genesys Documentation
This topic is part of the manual Gplus Adapter for Salesforce Agent's Guide for version Current of Gplus Adapter for Salesforce.
Click-to-dial makes connecting to your customers easy. All you have to do is click their phone number to make a call.
The click-to-dial feature enables you to have Adapter automatically dial a call when you click a phone number in Salesforce. For example, you can search for a contact in Salesforce and then click the related phone number in the search result to dial the call.
- To learn how to use Gplus Adapter, see the Genesys Agent Desktop help.