Gplus Adapter for Salesforce Agent's Guide
From Genesys Documentation
Search the table of all articles in this guide, listed in alphabetical order, to find the article you need.
|Activity History||Gplus Adapter adds details about the interactions you handle works in the Salesforce contact activity history.|
|Click-to-dial||Click-to-dial makes connecting to your customers easy. All you have to do is click their phone number to make a call.|
|Getting started||Logging in and getting ready to take call and handle Genesys Digital channels.|
|Gplus Adapter for Salesforce (v9)||Gplus Adapter for Salesforce is a soft phone integrated within the Salesforce environment that offers many of the same features as the Genesys Agent Workspace (v9).|
|Screen Pops||When you receive an interaction, a contact Salesforce record pops up in Salesforce.|
|Working with Gplus Adapter for Salesforce||Gplus Adapter for Salesforce enables you to handle Genesys contact center functions from Salesforce. It integrates Salesforce features such as activity history update, screen pop, and click-to-dial.|
Comments or questions about this documentation? Contact us for support!