Logging in and getting ready to take call and handle Genesys Digital channels.
How do I log in?
You can log into Gplus Adapter from within Salesforce doing the following:
- Click the soft phone icon at the bottom-left or bottom-right corner of the Utility Bar.
- Follow the log in procedure. For more information about logging in, see Getting started in the Genesys Agent Desktop help.
- After you successfully log in, you can start working in the Adapter main view.
If your company uses Single Sign-on (SSO), refer to Single Sign-on environments in the Genesys Agent Desktop help.
Gplus Adapter main view
How do I log out?
To log off all channels and sign out of Gplus Adapter, click the agent icon and then select Exit. A modal pop-up window will open asking your confirmation to log out of the application. Click Exit. If your company does not use SSO, Adapter returns you to the login page, where you can enter your credentials again, if needed.
Ensure that you close all the interactions before logging out, otherwise you will see an error message.If your company uses SSO, after you log out, you must click the Login link to start a new session. See the Agent Desktop help for details. NOTE: This feature is supported only for Engage Cloud.