Drilldown: Article

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ATC (68) · Draft:ATC (68) · Draft:PEC-OU (56) · PEC-OU (55)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (10) · No (231) · Yes (6)

None (183) · Administrator (64)

Get started with Genesys Predictive Engagement for Genesys Multicloud CX (4) · Action map performance (4)

Other values: ; About global settings About the data we track About web chats Action maps overview Action settings Additional information (admin view) Advanced Input - Preprocessing Apply an action map to specific webpages Apply Phone Number Filters Apply Treatments Assign Weights to Contact Lists Availability of analytics data Best practices for segments Billing and usage Call Result Record Dashboard Campaign attributes Campaign Group Event Record Dashboard Campaign Structure and Terminology Campaigns Compliance Compliance Tools Configure a content offer action map Configure a Dashboard Configure a Dashboard Row Contact History Record Dashboard Contact List Formats, Fields, and Tables Content offer lifecycle Content offers overview Conversation sessions Create / Edit a Schedule Create a Campaign Group Create a Campaign Template Create a content offer Create a Data Mapping Schema Create a Dialing Profile Create a web chat offer Create an action map Create an Analytics Dashboard Panel Create an Email Template Create an SMS Template Create and Manage Caller ID Sets Create and Manage List Automation Tasks Create and Manage List Rules Create and Manage User-defined Field Labels Custom attributes Customer summary (admin view) CX Contact Analytics CX Contact Basics CX Contact Channels CX Contact Help Define an action map's triggers Define the Calling Window (Time Constraints) Delivery and Retry Options Device Escalation Device Import Detail Report Dashboard Dialing Modes and IVR Modes Examples of segments Filters General Data Protection Regulation (GDPR) Get started with Predictive Engagement for Genesys Engage on-premises Import / Export a Dashboard and Panels Import Specification Files Import, Export, and Manage Contact Lists Job Record Dashboard Journey attributes Limits for Genesys Predictive Engagement and custom event objects Lists Live Now Manage Consent Lists Manage outcomes Manage segments Manage Suppression Lists Monitor an Architect flow action's performance Monitor content offers Monitor web chat performance Operators Outbound Schedules Dashboard Outcome performance Outcome scores (admin view) Outcomes overview Override global frequency capping settings Pacing and Optimization Partition-based Access Controls Predictive Engagement tracking snippet Preloading Record Dashboard Prepare Architect components Prepare Genesys Cloud CX components Prerequisites for Genesys Engage on-premises Deployments Prioritize an action map Role-based Access Controls Route an action map to an agent queue Salesforce lead creation and campaign attribution Schedules SCXML-based Treatments Search for and Manage Contacts Searches performed (admin view) Segment performance Segments assigned (admin view) Select a schedule Settings SMS/EMAIL Record Dashboard Third-party integrations overview Time Zone Assignment Types of sessions Unknown visitors (admin view) Use action maps to trigger an advanced orchestration flow User Actions Dashboard View action maps View audit logs View Campaign Statistics View content offers View outcomes View segments Visit journey map (admin view) Visitor Activity Visitor attributes Visitor journey attributes Web chat lifecycle Web chat overview Web sessions Web tracking

None (19) · Action map performance (4) · Genesys Multicloud CX (4)

Other values: ; About global settings About the data we track Action maps overview Additional information Advanced Input - Preprocessing Apply Phone Number Filters Apply Treatments Assign Weights to Contact Lists Availability of analytics data Billing and usage Call Result Record Dashboard Campaign attributes Campaign Group Event Record Dashboard Campaign Structure and Terminology Campaigns Compliance Compliance Tools Configure a content offer action map Configure a Dashboard Configure a Dashboard Row Configure an advanced orchestration flow action Contact History Record Dashboard Contact List Formats, Fields, and Tables Content offers overview Conversation sessions Create / Edit a Schedule Create a Campaign Group Create a Campaign Template Create a content offer Create a Data Mapping Schema Create a Dialing Profile Create a web chat offer Create an action map Create an Analytics Dashboard Panel Create an Email Template Create an SMS Template Create and Manage Caller ID Sets Create and Manage List Automation Tasks Create and Manage List Rules Create and Manage User-defined Field Labels Custom attributes Customer summary CX Contact Analytics CX Contact Basics CX Contact Channels CX Contact Help Define the Calling Window (Time Constraints) Define the triggers Delivery and Retry Options Device Escalation Device Import Detail Report Dashboard Dialing Modes and IVR Modes Filters General Data Protection Regulation Genesys Engage on-premises Genesys Multicloud CX Prerequisites Import / Export a Dashboard and Panels Import Specification Files Import, Export, and Manage Contact Lists Job Record Dashboard Journey attributes Lists Live Now Manage Consent Lists Manage Suppression Lists Monitor Monitor content offers Operators Outbound Schedules Dashboard Outcome performance Outcome scores Outcomes Overview Override global frequency capping Pacing and Optimization Partition-based Access Controls Preloading Record Dashboard Prepare Architect Prepare Genesys Cloud CX Role-based Access Controls Route to agent queue Salesforce lead creation and campaign attribution Schedules SCXML-based Treatments Search for and Manage Contacts Searches performed Segment best practices Segment examples Segment performance Segments assigned Select a schedule Set the priority Settings SMS/EMAIL Record Dashboard Specify webpages to trigger on Third-party integrations overview Time Zone Assignment Tracking snippet Types of sessions Unknown visitors User Actions Dashboard View action maps View Campaign Statistics View outcomes View segments Visit journey map Visitor Activity Visitor attributes Visitor journey attributes Web chats Web sessions Web tracking

None (155) · ActionMaps (6) · Analytics (8) · ArchFlow (12) · Compliance (4) · ContentOffers (10) · FreqCap (4) · Journey Shaping (2) · JourneyData (12) · Outcomes (8) · Segments (10) · Segments, Outcomes, ActionMaps (2) · Sessions (4) · WebChat (10)

None (1) · Genesys Predictive Engagement (135) · Outbound (CX Contact) (111)

None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

None (183) · CX Contact (64)

None · CE01 · BO02 · BO02, BO03 · CE01, CE02, CE03 · CE09,CE10 · CE16 · CE16, CE18, CE19, CE27, CE29 · ce18, ce31 · CE27 · CE31, CE41, EE31 · CE37 · EE01, EE02, EE03, EE10-A, EE28 · SL09 · CE01, CE19 · CE06 · Other

None (247)