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Article > Platform : Genesys Multicloud CX or Other & Dimension : WebChat or None & Manual : Agent or None

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Standalone:
None (18) · No (146) · Yes (116)
productshort:
Draft:PEC-WFM (40) · PEC-WFM (35) · Draft:PEC-AD (28) · PEC-AD (28) · ATC (14) · Draft:ATC (13) · Draft:Solution (8) · Solution (7) · PEC-GPA (7) · Draft:PEC-GPA (7) · Draft:GASN (6) · GASN (6) · Draft:WID (5) · Draft:GAM (4) · Draft:GAMD (4) · GAM (3) · Draft:PEC-GSM (3) · WID (3) · Draft:ContentAdmin (3) · Draft:Docker (3)
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ComingSoon:
None (28) · No (249) · Yes (3)
Role:
None (95) · Administrator (20) · Administrator, Agent (4) · Administrator, Agent, Developer (2) · Administrator, Agent, Supervisor (16) · Administrator, Developer (6) · Administrator, Developer, Supervisor (4) · Agent (71) · Agent, Supervisor (56) · Developer (6)
DisplayName:
Getting started (6) · Viewing exception totals (3) · How autogranting works (3) · Multi-site trading (3) · Logging in and out (3)
Other values:
TocName:
None (41) · Getting Started (8) · Email (4) · Viewing exception totals (3) · Multi-site trading (3) · How autogranting works (3) · Logging in and out (3)
Other values:
Dimension: (Click arrow to add another value)
Product:
None (5) · Agent folder (1) · Agent Setup (2) · Agent Workspace (56) · Callback (2) · Chat (2) · Cloud Data Download Service (2) · Co-Browse (2) · Digital Channels (2) · Email (2) · Genesys Agent Assist (2) · Genesys Docker Documentation (3) · Genesys Predictive Engagement (27) · Genesys Predictive Routing (2) · Genesys Recording, Quality Management, and Speech Analytics (2) · Genesys Skills Management (3) · Genesys Softphone (4) · Genesys Use Cases (1) · Gplus Adapter for Microsoft Dynamics 365 (4) · Gplus Adapter for Salesforce (14) · Gplus Adapter for ServiceNow (11) · Gplus Adapter for Siebel CRM (2) · Gplus Adapter for WFM (1) · Intelligent Workload Distribution (2) · Internal Content Administration (2) · IVR Administration (2) · nGAGEMENT (7) · NOPRODUCT (2) · Outbound (CX Contact) (4) · QnA Service (1) · Reporting (2) · Routing and Designer (2) · Solutions (15) · Success Factors for Genesys Multicloud CX (1) · Voice (2) · Voicemail (3) · Widgets (8) · Workforce Management (75)
Manual: (Click arrow to add another value)
Application:
None (179) · Agent Setup (2) · Agent Setup, Cloud Data Download Service (2) · Agent Workspace (5) · Agent Workspace, Agent Setup (2) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Agent Workspace, Platform Administration (2) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · CX Contact (2) · Designer (2) · Designer, Platform Administration (2) · GPR Core Platform (2) · IVR Administration (2) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Recording (2) · Workforce Administration (2) · Workforce Administration, Workforce Management (2) · Workforce Management (58)
UseCase:
None (258) · BO02, BO03 (2) · CE01 (4) · CE01, CE02, CE03 (2) · CE09,CE10 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · CE27 (2) · CE31, CE41, EE31 (2) · EE01, EE02, EE03, EE10-A, EE28 (2) · SL09 (2)
PEPageType:
None (280)

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