nGAGEMENT permissions
From Genesys Documentation
View permissions for nGAGEMENT.
All users
All users can:
- View information about themselves, their team, and their department
- Select the language for nGAGEMENT to use
- Change their own password
- Participate in contests and quizzes to which they are assigned
- Challenge colleagues to, and participate in competitions
Team leaders and managers
Team leaders and managers have agent capabilities, and can also:
- Change their agents' password
- Manage filter presets
- Manage their nSight subscription
- Send sparks and badges
- Create contests, quizzes, sparks, and badges
- Generate reports
Administrator
The administrator has agent, team leader, and manager capabilities. The administrator can also:
- Add and modify manager and team leader accounts
- Reset or change user passwords
- Specify logon exceptions
- Manage challenge and leaderboard scopes
- Add and edit custom filter presets
- Configure metric objectives and points
- Configure the weekly nSight subscription
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