nGAGEMENT permissions

From Genesys Documentation
Jump to: navigation, search

View permissions for nGAGEMENT.

All users

All users can:

  • View information about themselves, their team, and their department
  • Select the language for nGAGEMENT to use
  • Change their own password
  • Participate in contests and quizzes to which they are assigned
  • Challenge colleagues to, and participate in competitions

Team leaders and managers

Team leaders and managers have agent capabilities, and can also:

  • Change their agents' password
  • Manage filter presets
  • Manage their nSight subscription
  • Send sparks and badges
  • Create contests, quizzes, sparks, and badges
  • Generate reports

Administrator

The administrator has agent, team leader, and manager capabilities. The administrator can also:

  • Add and modify manager and team leader accounts
  • Reset or change user passwords
  • Specify logon exceptions
  • Manage challenge and leaderboard scopes
  • Add and edit custom filter presets
  • Configure metric objectives and points
  • Configure the weekly nSight subscription
Retrieved from "https://all.docs.genesys.com/GAM/nGAGEMENT_permissions (2024-04-19 23:41:36)"
Comments or questions about this documentation? Contact us for support!