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Article > Platform : GenesysEngage-cloud or GenesysEngage-onpremises or PureConnect, GenesysCloud, GenesysEngage-cloud & ComingSoon: No & Manual : Agent or PDMPEGIM-Postgres or None & UseCase: None

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Standalone:
No (152) · Yes (59)
productshort:
Draft:PEC-WFM (34) · PEC-WFM (34) · Draft:PEC-AD (32) · PEC-AD (29) · Draft:PEC-GPA (7) · PEC-GPA (7) · Draft:GASN (6) · GASN (6) · Draft:ATC (5) · ATC (5) · Draft:WID (4) · Draft:PEC-GSM (3) · Solution (2) · PEC-GS (2) · Draft:Solution (2) · Draft:PEC-GS (2) · WID (2)
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Role:
None (44) · Administrator (13) · Administrator, Agent (2) · Administrator, Agent, Supervisor (8) · Administrator, Developer (2) · Administrator, Developer, Supervisor (4) · Agent (72) · Agent, Supervisor (60) · Developer (6)
DisplayName:
Getting started (6) · Agent Assist tab (4)
Other values:
TocName:
None (10) · Getting Started (8)
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Dimension:
None (203) · ADResponse (6) · ADResponses (2)
Product:
None (2) · Agent Desktop (1) · Agent folder (1) · Agent Setup (2) · Agent Workspace (60) · Callback (2) · Chat (2) · Cloud Data Download Service (2) · Digital Channels (2) · Genesys Agent Assist (1) · Genesys Predictive Engagement (10) · Genesys Predictive Routing (2) · Genesys Skills Management (3) · Genesys Softphone (4) · Gplus Adapter for Microsoft Dynamics 365 (1) · Gplus Adapter for Salesforce (14) · Gplus Adapter for ServiceNow (11) · Gplus Adapter for Siebel CRM (2) · Gplus Adapter for WFM (1) · NOPRODUCT (2) · Outbound (CX Contact) (2) · Reporting (2) · Routing and Designer (2) · Solutions (4) · Voicemail (2) · Widgets (6) · Workforce Management (68)
Manual: (Click arrow to add another value)
Application:
None (127) · Agent Setup (2) · Agent Setup, Cloud Data Download Service (2) · Agent Workspace (2) · Agent Workspace, Agent Setup (2) · Agent Workspace, Agent Setup, Designer (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Platform Administration (2) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · Designer (2) · GPR Core Platform (2) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Workforce Administration (2) · Workforce Administration, Workforce Management (2) · Workforce Management (58)
UseCase: (Click arrow to add another value)
PEPageType:
None (211)

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