Difference between revisions of "PEC-REP/Current/RPRT/HRCXIBusResReports"
From Genesys Documentation
m (Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2") |
|||
| (2 intermediate revisions by 2 users not shown) | |||
| Line 29: | Line 29: | ||
*{{Link-SomewhereInThisManual|topic=HRCXICustPersp|anchor=top|display text=Customer Perspective Report}} | *{{Link-SomewhereInThisManual|topic=HRCXICustPersp|anchor=top|display text=Customer Perspective Report}} | ||
*{{Link-SomewhereInThisManual|topic=HRCXIIxnVolBusAtr|anchor=top|display text=Interaction Volume Business Attribute Report}} | *{{Link-SomewhereInThisManual|topic=HRCXIIxnVolBusAtr|anchor=top|display text=Interaction Volume Business Attribute Report}} | ||
| + | *{{Link-SomewhereInThisVersion|manual=RPRT|topic=HRCXIWeeklyBusAttrDshBrdA|display text=Weekly Business Attribute Dashboard}} | ||
<!--*[[HRCXIIxnVolCstrSgmnt|Interaction Volume Customer Segment Report]]--> | <!--*[[HRCXIIxnVolCstrSgmnt|Interaction Volume Customer Segment Report]]--> | ||
<!--*[[HRCXIIxnVolSrvcSbTyp|Interaction Volume Service Subtype Report]]--> | <!--*[[HRCXIIxnVolSrvcSbTyp|Interaction Volume Service Subtype Report]]--> | ||
| Line 40: | Line 41: | ||
*Learn how to {{Link-SomewhereInThisManual|topic=HRCXIReadReports|anchor=top|display text=read and understand reports}}. | *Learn how to {{Link-SomewhereInThisManual|topic=HRCXIReadReports|anchor=top|display text=read and understand reports}}. | ||
*Learn how to {{Link-SomewhereInThisManual|topic=HRCXICustomizingReports|anchor=top|display text=create or customize reports}}. | *Learn how to {{Link-SomewhereInThisManual|topic=HRCXICustomizingReports|anchor=top|display text=create or customize reports}}. | ||
| + | To view more detailed information about the metrics and attributes used in the reports, and about other metrics and attributes that you can use to customize reports, see the ''{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=GCXIMCPRG|display text=Genesys CX Insights Multicloud Projects Reference Guide}}''. | ||
|Status=No | |Status=No | ||
}} | }} | ||
}} | }} | ||
Latest revision as of 13:16, June 30, 2022
This topic is part of the manual Work with Genesys CX Insights Reports for version Current of Reporting.
Use Business Results reports to learn about the business outcomes that result from activity in your contact center.
Related documentation:
RSS:
The reports in the Business Results folder are ready-to-use, but as always, can be modified to suit your specific business needs.
About Business Results reports
The following reports are available in the CX Insights > Business Results folder:
Related topics
- Go back to the complete list of available reports.
- Learn how to generate historical reports.
- Learn how to read and understand reports.
- Learn how to create or customize reports.
To view more detailed information about the metrics and attributes used in the reports, and about other metrics and attributes that you can use to customize reports, see the Genesys CX Insights Multicloud Projects Reference Guide.
Comments or questions about this documentation? Contact us for support!