Customize reports
Contents
Modify out-of-box reports to customize them for your business needs.
Information on this page applies to both reports and dashboards, but for simplicity, refers to them simply as reports.
The out-of-box historical reports are flexible enough for most business needs. However, Genesys CX Insights is highly customizable, allowing you to create customized reports, or modify copies of the out-of-box reports (you can save your reports in the Custom or My Reports folders). Genesys does not support customization of the underlying metadata.
Modifying reports can be an involved process, and is recommended for advanced users only. For help, contact Genesys.
Video: Creating and editing reports
Creating and editing reports
The easiest way to create a new report is to save a copy of an existing report to edit. Begin by browsing through the reports that are provided out-of-box, and select the one that most closely resembles what you'd like to create.
- Log in with an account having Administrator privileges.
- Open and run the report you want to modify.
- In the Save As editor:
- Click Report Home > Save As.
- In the Save in field, choose either: Shared Reports > Custom — to make the new report accessible to other users, or My Reports — to make the new report accessible only to you.
- Enter a Name for the report, and optionally modify the Description, or Advanced Options.
- Click OK.
- In the Report Saved editor, click Run newly saved report.
- The prompts page opens; make appropriate selections and click Run Report. You can now modify the report.
- In the menu, click Grid > Design to view the Report Objects Editor (if it's not already visible).
- Once you have finished editing the report, click Save.
For information about additional metrics and attributes you can use in reports, see the Genesys CX Insights Projects Reference Guide.
Blending data from other sources
Genesys CX Insights supports data blending from uploaded files. Using MicroStrategy Web, you can import data from Excel or CSV files, and use it to create reports or dashboards. Note that data blending requires advanced knowledge, specific account privileges, and an environment configured to support data import. Talk to your administrator about enabling this functionality for your use.
Learn more
Advanced users can learn more about creating and customizing reports by accessing MicroStrategy documentation (MicroStrategy is the underlying engine that drives Genesys CX Insights). Log in to Genesys CX Insights, click the menu next to your user name, and click Help to access the latest online MicroStrategy user guides and manuals, or go straight to the MicroStrategy Community Search Page and enter your search terms there.
Related Topics:
- See a complete list of available reports.
- Learn how to generate historical reports.
- Learn how to read and understand reports.
- View detailed information about the metrics and attributes that can be used to customize reports: Genesys CX Insights Projects Reference Guide