Configuration with Channel Integration Framework (CIF) version 2.0

Procedure to configure the Adapter with CIF V2.0.

If you have already installed the Gplus Adapter, the following procedure explains how to configure the Microsoft Dynamics 365 Channel Integration Framework (CIF) application version 2.0.

Important

Before proceeding with the following steps, make sure your Microsoft Dynamics 365 has been configured with Channel Integration Framework (CIF) version 2.0. If it has not, comply with the following external page's indications: How to get Dynamics 365 Channel Integration Framework.

1. Open the CIF application by clicking the Microsoft Dynamics 365 list menu and selecting Channel Integration Framework.
2. Create a new channel provider by clicking + New.
3. Provide the following parameters:
   • Name: any name
   • Label: Gplus Adapter for MS Dynamics 365
   • Channel URL: https://<DynamicsDomain>/softphon_index_wwe.html
   • Enable Outbound Communication: Yes/No
   • Channel Order: 1
   • API Version: 1.0
   • Trusted Domain:
   • Custom Parameters: {"CustomFlow": true, "CustomerPrefix": "softphon", "MakeCall": true, "InstanceURL": "https://localhost7777", "Logo": "/webresources/softphon_microsoft.png", "Width": 450, "JustMe": true, "Language": "en-En"}

Important

When filling out the Channel URL field, you have to replace <DynamicsDomain> with your own Microsoft Dynamics 365 domain.

Important

When filling out the Custom Parameters field:

• Set the "CustomFlow" value to true to allow customization; if this value is set to false, the Adapter will use the out-of-the-box use cases.
• Replace the "CustomerPrefix" value with your own.
• Set the "JustMe" value to true for the Adapter to be displayed; if this value is set to false, the Adapter will only be displayed in the case of a new interaction.
• Choose any "Language" supported by the Genesys Toolkit: replace the string value with one of those listed on the Workspace Toolkit API page.

The following procedure explains how to configure the softphon_iwsconfigCIFWWEv2.js JavaScript file:

1. Select the Web Resources Zip File (GplusD365forCIF.zip).
2. Open softphon_iwsconfigCIFWWEv2.js:

var params = {
context: this,
integrationType: "wwe",
layoutType: "widget",
stylePath: "/webresources/softphon_wwe_mainstyle.css",
instance: window.Softphone.InstanceURL,
layoutPath: "/webresources/softphon_wwe_mainui.html",
branding: window.Softphone.Logo,
plugins: [
{ path: "/webresources/softphon_wwe_mainui.js",
className: "mainui",
objectName: "mainui",
parameters: { "topView": "CommunicatorView"}
},
{ path: "/webresources/softphon_wwe_interactionbar.js",
className: "interactionbar",
objectName: "interactionbar",
parameters: { "TOOLTIP": { "voice": "callType,direction,call.state,call.phoneNumber"} }
}
]
};log.setLogLevel(enumloglevel.debug);
$(document).ready(function(){
iwscore.initCTI(params);
iwscore.enableCTI();
});

Key	Value	Description
branding	default: window.Softphone.Logo possible value: any valid logo web resources (for example "/webresources/softphone_microsoft.png")	default: logo is retrieved from CIF configuration possible value: path where the file name is stored
topView	default: CommunicatorView possible value: CommunicatorView, PerformanceTrackerView	possibility to visualize menu buttons outside the list menu

If you are interested in screen pop configuration, check Screen pops configuration.