Gplus Adapter for Microsoft Dynamics 365 Administrator's Guide

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This manual is for version Current of Gplus Adapter for Microsoft Dynamics 365.
Read this manual for other versions:

Search the table of all articles in this guide, listed in alphabetical order, to find the article you need.

Article Description
Article Description
Configuration with Channel Integration Framework (CIF) version 1.0 Procedure to configure the Adapter with CIF V1.0.
Configuration with Channel Integration Framework (CIF) version 2.0 Procedure to configure the Adapter with CIF V2.0.
Screen pops configuration Steps to configure screen-pops in Microsoft Dynamics 365 with CIF versions 1.0 or 2.0 or Microsoft USD.
Configuration in Microsoft Unified Service Desk (USD) Procedure to configure the Adapter with Microsoft USD.
How to configure the Workflow Designer Steps to configure the Workflow Designer.
Screen pops customization Steps to generate new unmanaged solutions and create new screen-pop scenarios.
What is the Workflow Designer? The Workflow Designer allows you to customize Workflows through a graphic interface.
Screen pops functioning Screen pops display a relevant record from Microsoft Dynamics 365 or Microsoft USD when agents receive or make calls.
How to use the Workflow Designer Workflow Designer features and workings.
Installation in Microsoft Dynamics 365 Steps to install or update the Gplus Adapter in Microsoft Dynamics 365.
Installation in Microsoft Unified Service Desk (USD) Steps to install or update the Gplus Adapter in Microsoft Unified Service Desk (USD).
How to install the Workflow Designer Procedure to install the Workflow Designer for the Gplus Adapter for Microsoft Dynamics 365.
Prerequisites for Microsoft Dynamics 365 Preconditions and browser requirements of the Gplus Adapter for Microsoft Dynamics 365 with CIF versions 1.0 or 2.0.
Prerequisites for Microsoft Unified Service Desk (USD) Preconditions and browser requirements for the Gplus Adapter for Microsoft Dynamics 365 Desktop Application with CIF versions 1.0 or 2.0.
Getting started Concepts and procedures relevant to contact center administrators to implement the Gplus Adapter for Microsoft Dynamics 365.
The Workflow Debugger The Workflow Debugger allows you to test Workflows simulating the Gplus Adapter's functioning.
Activity History workings The Gplus Adapter creates Activity History entries in Microsoft Dynamics 365 and Microsoft USD at the end of an inbound or outbound call.

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