Configuration with Channel Integration Framework (CIF) version 1.0

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Procedure to configure the Adapter with CIF V1.0.

If you have already installed the Gplus Adapter, the following procedure explains how to configure the Microsoft Dynamics 365 Channel Integration Framework (CIF) application version 1.0.

Before proceeding with the following steps, make sure your Microsoft Dynamics 365 has been configured with Channel Integration Framework (CIF) version 1.0. If it has not, comply with the following external page's indications: How to get Dynamics 365 Channel Integration Framework.
  1. Open the CIF application by clicking the Microsoft Dynamics 365 list menu and selecting Channel Integration Framework.
  2. Create a new channel provider by clicking + New.
  3. Provide the following parameters:
    • Name: any name
    • Label: Gplus Adapter for MS Dynamics 365
    • Channel URL: https://<DynamicsDomain>/webresources/softphon_index_wwe.html
    • Enable Outbound Communication: Yes/No
    • Channel Order: 1
    • API Version: 1.0
    • Trusted Domain:
    • Custom Parameters: {"InstanceURL": "<Engage Cloud instance URL>", "Logo": "/webresources/softphon_microsoft.png", "Width": 470}
When filling out the Channel URL field, you have to replace <DynamicsDomain> with your own Microsoft Dynamics 365 domain.
When filling out the Custom Parameters field, you have to replace <EngageCloudinstanceURL> with your own (for example "").

Configuring logo and menu buttons

The following procedure explains how to configure the softphon_iwsconfigCIFWWE.js JavaScript file:

  1. Select the Web Resources Zip File (
  2. Open softphon_iwsconfigCIFWWE.js:

var params = {
context: this,
integrationType: "wwe",
layoutType: "widget",
stylePath: "/webresources/softphon_wwe_mainstyle.css",
instance: window.Softphone.InstanceURL,
layoutPath: "/webresources/softphon_wwe_mainui.html",
branding: window.Softphone.Logo,
plugins: [
{ path: "/webresources/softphon_wwe_mainui.js",
className: "mainui",
objectName: "mainui",
parameters: { "topView": "CommunicatorView"}
{ path: "/webresources/softphon_wwe_interactionbar.js",
className: "interactionbar",
objectName: "interactionbar",
parameters: { "TOOLTIP": { "voice": "callType,direction,call.state,call.phoneNumber"} }
Key Value Description
branding default: window.Softphone.Logo

possible value: any valid logo web resources (for example "/webresources/softphone_microsoft.png")

default: logo is retrieved from CIF configuration

possible value: path where the file name is stored

topView default: CommunicatorView

possible value: CommunicatorView, PerformanceTrackerView

possibility to visualize menu buttons outside the list menu

If you are interested in screen pop configuration, check Screen pops configuration.

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