Screen pops customization
Steps to generate new unmanaged solutions and create new screen-pop scenarios.
Unlike out-of-the-box use cases, which are deployed with the managed solution (as described in the Gplus installation in Microsoft Dynamics 365 or in Microsoft USD), to create new screen-pop scenarios, you must generate new unmanaged solutions. Follow this procedure.
Extract the following JavaScript files from the Gplus Adapter's managed solution:
- iwscriptCIFWWE.js
- utilCIFWWE.js
- iwsconfigCIFWWE.js
- translations_custom.js
- CustomMakeCallCIFWWE.js
Go in Settings and select Solutions from the Customization menu.
To create a new solution, click New.
Fill out the required fields of the new solution:
- Display Name: your choice
- Name: you can employ the same name you provided in the Display Name field
- Publisher: search for the name of your organization or agent group
- Version: your choice
Click Save. Then go to Web Resources and click New.
Fill out the required fields of the new web resource:
- Name: your choice among the five files provided for the customization
- Type: select Script (JScript) from the list menu
Click Text Editor and insert the related JavaScript code.
Click Save and Publish to finish the procedure. Repeat these steps for each of the five files.