Screen pops customization
Steps to generate new unmanaged solutions and create new screen-pop scenarios.
Unlike out-of-the-box use cases, which are deployed with the managed solution (as described in the Gplus installation in Microsoft Dynamics 365 or in Microsoft USD), to create new screen-pop scenarios, you must generate new unmanaged solutions. Follow this procedure.
Go in Settings and select Solutions from the Customization menu.
To create a new solution, click New.
Fill out the required fields of the new solution:
- Display Name: your choice
- Name: you can employ the same name you provided in the Display Name field
- Publisher: search for the name of your organization or agent group
- Version: your choice
Click Save. Then go to Web Resources and click New.
Fill out the required fields of the new web resource:
- Name: your choice among the five files provided for the customization
- Type: select Script (JScript) from the list menu
Click Save and Publish to finish the procedure. Repeat these steps for each of the five files.