Prerequisites for Microsoft Dynamics 365
Contents
Preconditions and browser requirements of the Gplus Adapter for Microsoft Dynamics 365 with CIF versions 1.0 or 2.0.
Prerequisites for CIF version 1.0
The Gplus Adapter for Microsoft Dynamics 365 is an integrated solution based on Genesys and Microsoft Dynamics 365, rendered within the Microsoft Channel Integration Framework (CIF) version 1.0.
The Adapter has the following prerequisites:
- Engage Cloud must be enabled.
- Microsoft Dynamics 365 with CIF V1.0 must be installed.
Browser support for CIF version 1.0
CIF V1.0 system requirements apply. The Adapter can be used with the following browsers:
- Google Chrome
- Microsoft Edge
To learn about the Adapter installation, continue to the Installation in Microsoft Dynamics 365.
Prerequisites for CIF version 2.0
The Gplus Adapter for Microsoft Dynamics 365 is an integrated solution based on Genesys and Microsoft Dynamics 365, rendered within the Channel Integration Framework (CIF) version 2.0. This CIF version is available with Customer Service workspace and Omnichannel for Customer Service.
The Adapter has the following prerequisites:
- Engage Cloud must be enabled.
- Microsoft Dynamics 365 with CIF V2.0 must be installed.
- A multi-session app, such as Customer Service workspace or Omnichannel for Customer Service must be in use.
Browser support for CIF version 2.0
CIF V2.0 system requirements apply. The Adapter can be used with the following browsers:
- Google Chrome
- Chromium-based Microsoft Edge
To learn about the Adapter installation, continue to the Installation in Microsoft Dynamics 365.