Difference between revisions of "PEC-REP/Current/RPRT/HRCXIIVRReports"
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*{{Link-SomewhereInThisManual|topic=HRCXIAstSrvsIxns|anchor=top|display text=Assisted Service Interactions by Last Milestone Report}} | *{{Link-SomewhereInThisManual|topic=HRCXIAstSrvsIxns|anchor=top|display text=Assisted Service Interactions by Last Milestone Report}} | ||
*{{Link-SomewhereInThisManual|topic=HRCXIBlckSmry|anchor=top|display text=Blocks Summary Report}} | *{{Link-SomewhereInThisManual|topic=HRCXIBlckSmry|anchor=top|display text=Blocks Summary Report}} | ||
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*{{Link-SomewhereInThisManual|topic=HRCXIMlstnSmry|anchor=top|display text=Milestone Summary Report}} | *{{Link-SomewhereInThisManual|topic=HRCXIMlstnSmry|anchor=top|display text=Milestone Summary Report}} | ||
*{{Link-SomewhereInThisManual|topic=HRCXISlfSrvcStats|anchor=top|display text=Self-Service Statistics Report}} | *{{Link-SomewhereInThisManual|topic=HRCXISlfSrvcStats|anchor=top|display text=Self-Service Statistics Report}} | ||
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*{{Link-SomewhereInThisManual|topic=HRCXISurveyAnswer|anchor=top|display text=Survey Answer Report}} | *{{Link-SomewhereInThisManual|topic=HRCXISurveyAnswer|anchor=top|display text=Survey Answer Report}} | ||
*{{Link-SomewhereInThisManual|topic=HRCXISurveyStatistics|anchor=top|display text=Survey Statistics Report}} | *{{Link-SomewhereInThisManual|topic=HRCXISurveyStatistics|anchor=top|display text=Survey Statistics Report}} | ||
Revision as of 09:37, June 15, 2020
This topic is part of the manual Work with Genesys CX Insights Reports for version Current of Reporting.
Contents
View information about Interactive-Voice-Response (IVR) usage in your contact center.
Related documentation:
RSS:
Interactive-Voice-Response (IVR) Reports are created using Genesys Designer. Reports in the Designer folder are ready-to-use, but as always, can be modified to suit your specific business needs.
About Designer reports
The following reports are available in the CX Insights > Designer folder:
Related topics
- Go back to the complete list of available reports.
- Learn how to generate historical reports.
- Learn how to read and understand reports.
- Learn how to create or customize reports.
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