Difference between revisions of "PEC-REP/Current/RPRT/HRCXIIVRReports"
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*{{Link-SomewhereInThisManual|topic=HRCXIAstSrvsIxns|anchor=top|display text=Assisted Service Interactions by Last Milestone Report}} | *{{Link-SomewhereInThisManual|topic=HRCXIAstSrvsIxns|anchor=top|display text=Assisted Service Interactions by Last Milestone Report}} | ||
*{{Link-SomewhereInThisManual|topic=HRCXIBlckSmry|anchor=top|display text=Blocks Summary Report}} | *{{Link-SomewhereInThisManual|topic=HRCXIBlckSmry|anchor=top|display text=Blocks Summary Report}} | ||
| + | *{{Link-SomewhereInThisManual|topic=HRCXIIVRBotAnltcDshbrd|anchor=top|display text=Bot Analytical Dashboard}} | ||
| + | *{{Link-SomewhereInThisManual|topic=HRCXIIVRFnlDspstnDshbrd|anchor=top|display text=Final Disposition Dashboard}} | ||
*{{Link-SomewhereInThisManual|topic=HRCXIMlstnSmry|anchor=top|display text=Milestone Summary Report}} | *{{Link-SomewhereInThisManual|topic=HRCXIMlstnSmry|anchor=top|display text=Milestone Summary Report}} | ||
*{{Link-SomewhereInThisManual|topic=HRCXISlfSrvcStats|anchor=top|display text=Self-Service Statistics Report}} | *{{Link-SomewhereInThisManual|topic=HRCXISlfSrvcStats|anchor=top|display text=Self-Service Statistics Report}} | ||
Revision as of 18:35, November 18, 2020
This topic is part of the manual Work with Genesys CX Insights Reports for version Current of Reporting.
Contents
View information about Interactive-Voice-Response (IVR) usage in your contact center.
Related documentation:
RSS:
Interactive-Voice-Response (IVR) Reports are created using Genesys Designer. Reports in the Designer folder are ready-to-use, but as always, can be modified to suit your specific business needs.
About Designer reports
The following reports are available in the CX Insights > Designer folder:
- Activity Summary Report
- Application Duration Report
- Application Summary Report
- Assisted Service Interactions by Last Milestone Report
- Blocks Summary Report
- Bot Analytical Dashboard
- Final Disposition Dashboard
- Milestone Summary Report
- Self-Service Statistics Report
- Survey Answer Report
- Survey Statistics Report
Related topics
- Go back to the complete list of available reports.
- Learn how to generate historical reports.
- Learn how to read and understand reports.
- Learn how to create or customize reports.
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