Difference between revisions of "PEC-REP/Current/RPRT/HRCXICoBrwsReports"
From Genesys Documentation
(Published) |
m (Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2") |
||
| Line 5: | Line 5: | ||
|Context=Learn more about agent handling of contact center interactions that involve Co-browse sessions. | |Context=Learn more about agent handling of contact center interactions that involve Co-browse sessions. | ||
|ComingSoon=No | |ComingSoon=No | ||
| − | |Platform= | + | |Platform=GenesysEngage-onpremises |
|Role=Administrator, Supervisor | |Role=Administrator, Supervisor | ||
|Application=Reporting, Reporting GCXI | |Application=Reporting, Reporting GCXI | ||
Revision as of 11:45, July 15, 2020
This topic is part of the manual Work with Genesys CX Insights Reports for version Current of Reporting.
Learn more about agent handling of contact center interactions that involve Co-browse sessions.
Related documentation:
RSS:
Reports in the Co-browse folder are ready-to-use, but as always, can be modified to suit your specific business needs.The following reports are available in the CX Insights > Co-browse folder:
Important
The reports in this folder are available on request; talk to your Genesys representative about making them available for you to use.About Co-browse reports
Related topics
- Go back to the complete list of available reports.
- Learn how to generate historical reports.
- Learn how to read and understand reports.
- Learn how to create or customize reports.
Comments or questions about this documentation? Contact us for support!