Difference between revisions of "PEC-REP/Current/RPRT/HRCXIIVRReports"
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|Context=View information about Interactive-Voice-Response (IVR) usage in your contact center. | |Context=View information about Interactive-Voice-Response (IVR) usage in your contact center. | ||
|ComingSoon=No | |ComingSoon=No | ||
| − | |Platform= | + | |Platform=GenesysEngage-cloud |
|Role=Administrator, Supervisor | |Role=Administrator, Supervisor | ||
|Application=Reporting, Reporting GCXI | |Application=Reporting, Reporting GCXI | ||
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*{{Link-SomewhereInThisManual|topic=HRCXIAstSrvsIxns|anchor=top|display text=Assisted Service Interactions by Last Milestone Report}} | *{{Link-SomewhereInThisManual|topic=HRCXIAstSrvsIxns|anchor=top|display text=Assisted Service Interactions by Last Milestone Report}} | ||
*{{Link-SomewhereInThisManual|topic=HRCXIBlckSmry|anchor=top|display text=Blocks Summary Report}} | *{{Link-SomewhereInThisManual|topic=HRCXIBlckSmry|anchor=top|display text=Blocks Summary Report}} | ||
| − | + | *{{Link-SomewhereInThisManual|topic=HRCXIIVRBotAnltcDshbrd|anchor=top|display text=Bot Analytical Dashboard}} | |
| + | *{{Link-SomewhereInThisManual|topic=HRCXIIVRFnlDspstnDshbrd|anchor=top|display text=Final Disposition Dashboard}} | ||
*{{Link-SomewhereInThisManual|topic=HRCXIMlstnSmry|anchor=top|display text=Milestone Summary Report}} | *{{Link-SomewhereInThisManual|topic=HRCXIMlstnSmry|anchor=top|display text=Milestone Summary Report}} | ||
*{{Link-SomewhereInThisManual|topic=HRCXISlfSrvcStats|anchor=top|display text=Self-Service Statistics Report}} | *{{Link-SomewhereInThisManual|topic=HRCXISlfSrvcStats|anchor=top|display text=Self-Service Statistics Report}} | ||
| − | |||
*{{Link-SomewhereInThisManual|topic=HRCXISurveyAnswer|anchor=top|display text=Survey Answer Report}} | *{{Link-SomewhereInThisManual|topic=HRCXISurveyAnswer|anchor=top|display text=Survey Answer Report}} | ||
*{{Link-SomewhereInThisManual|topic=HRCXISurveyStatistics|anchor=top|display text=Survey Statistics Report}} | *{{Link-SomewhereInThisManual|topic=HRCXISurveyStatistics|anchor=top|display text=Survey Statistics Report}} | ||
| + | *{{Link-SomewhereInThisVersion|manual=RPRT|topic=HRCXIWeeklySlfSrvcCntnmntDshBrdA|display text=Weekly Self Service Containment Dashboard}} | ||
|structuredtextwide= | |structuredtextwide= | ||
|FAQHeading= | |FAQHeading= | ||
| Line 51: | Line 52: | ||
*Learn how to {{Link-SomewhereInThisManual|topic=HRCXIReadReports|anchor=top|display text=read and understand reports}}. | *Learn how to {{Link-SomewhereInThisManual|topic=HRCXIReadReports|anchor=top|display text=read and understand reports}}. | ||
*Learn how to {{Link-SomewhereInThisManual|topic=HRCXICustomizingReports|anchor=top|display text=create or customize reports}}. | *Learn how to {{Link-SomewhereInThisManual|topic=HRCXICustomizingReports|anchor=top|display text=create or customize reports}}. | ||
| + | To view more detailed information about the metrics and attributes used in the reports, and about other metrics and attributes that you can use to customize reports, see the ''{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=GCXIMCPRG|topic=Designer|display text=Genesys CX Insights Multicloud Projects Reference Guide}}''. | ||
|structuredtextwide= | |structuredtextwide= | ||
|FAQHeading= | |FAQHeading= | ||
Latest revision as of 13:01, June 30, 2022
This topic is part of the manual Work with Genesys CX Insights Reports for version Current of Reporting.
Contents
View information about Interactive-Voice-Response (IVR) usage in your contact center.
Related documentation:
RSS:
Interactive-Voice-Response (IVR) Reports are created using Genesys Designer. Reports in the Designer folder are ready-to-use, but as always, can be modified to suit your specific business needs.
About Designer reports
The following reports are available in the CX Insights > Designer folder:
- Activity Summary Report
- Application Duration Report
- Application Summary Report
- Assisted Service Interactions by Last Milestone Report
- Blocks Summary Report
- Bot Analytical Dashboard
- Final Disposition Dashboard
- Milestone Summary Report
- Self-Service Statistics Report
- Survey Answer Report
- Survey Statistics Report
- Weekly Self Service Containment Dashboard
Related topics
- Go back to the complete list of available reports.
- Learn how to generate historical reports.
- Learn how to read and understand reports.
- Learn how to create or customize reports.
To view more detailed information about the metrics and attributes used in the reports, and about other metrics and attributes that you can use to customize reports, see the Genesys CX Insights Multicloud Projects Reference Guide.
Comments or questions about this documentation? Contact us for support!