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Article > Role : Administrator, Agent, Developer or Administrator, Agent, Supervisor or Developer or Other & Manual : Agent or None & UseCase : CE01, CE02, CE03 or CE01, CE19 or None

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Standalone:
None (1) · No (129) · Yes (61)
productshort:
Draft:PEC-WFM (31) · Draft:PEC-AD (31) · PEC-WFM (31) · PEC-AD (29) · Draft:PEC-GPA (7) · Draft:Solution (7) · PEC-GPA (7) · Draft:WID (5) · WID (3) · PEC-Agent (3) · Solution (3) · Draft:PEC-Agent (3) · Draft:PEC-GS (2) · PEC-GS (2)
Other values:
Platform:
None (17) · Genesys Multicloud CX (3) · GenesysEngage-cloud (158) · GenesysEngage-onpremises (13)
ComingSoon:
None (3) · No (188)
Role: (Click arrow to add another value)
DisplayName:
Getting started (4) · Agent Assist tab (4)
Other values:
TocName:
None (18) · Getting started (4)
Other values:
Dimension:
None (184) · ADResponse (4) · ADResponses (2) · OSHelp (1)
Product:
Administrator (1) · Agent (6) · Agent folder (1) · Agent Setup (2) · Agent Workspace (60) · Callback (2) · Chat (2) · Cloud Data Download Service (2) · Digital Channels (2) · Genesys Agent Assist (1) · Genesys Authentication (1) · Genesys Softphone (4) · Gplus Adapter for Salesforce (14) · Outbound (CX Contact) (1) · Reporting (2) · Routing and Designer (2) · Solutions (10) · Supervisor (2) · System-Level Documentation (2) · Voice (2) · Voicemail (2) · Widgets (8) · Workforce Management (62)
Manual: (Click arrow to add another value)
Application:
None (99) · Agent Setup (2) · Agent Setup, Cloud Data Download Service (2) · Agent Workspace (3) · Agent Workspace, Agent Setup (2) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management (2) · Agent Workspace, Platform Administration (2) · Agent Workspace, Workforce Management (2) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · Designer (2) · IVR Administration (2) · Outbound,Outbound Administration (1) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Workforce Administration (2) · Workforce Administration, Workforce Management (2) · Workforce Management (58)
UseCase: (Click arrow to add another value)
PEPageType:
None (191)

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