Supervisor 101

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Just getting started with Genesys Multicloud CX? Let's begin with what most supervisors do daily. Feel free to work through the First 10, try some of the Most popular tasks, or browse Learning by app to find specific tasks you want to learn.

Get started Most popular Agent Setup Agent Workspace Workforce Management Real-time reporting Historical reporting GVP reporting Recording

First 10

Most popular

Learning by app

Here's a more complete list of learning topics to get you started, organized by application.

IVR Administration (GVP reporting)

Hub-IVR.png

Contact us

If you have questions about any of the tasks, or would like to see additional tasks, send an email to Technical Publications Administrator.

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